IT Operations Manager

• →Serves as the control authority for production systems, coordinating with Engineering and vendor partners to ensure controlled and compliant deployment of all changes 
• →Oversees helpdesk and IT operations staff, including workflow management, ticket prioritization, and service delivery performance 
• →Establishes and enforces operational standards, processes, and accountability across IT operations functions

This job description does not limit management’s ability to assign or adjust duties and responsibilities at any time. 

• Maintain exclusive authority over production deployments, including release approvals, deployment governance, and risk acceptance 
• Ensure all production deployments are executed through controlled processes governed by IT Operations; unauthorized or unapproved deployments are strictly prohibited 
• Enforce production controls, including change management, access management, and strict environment segregation (dev/test/prod) 
• Provision and manage cloud infrastructure (e.g., Azure) based on Architecture & Engineering specifications, ensuring environments are secure, scalable, and production-ready 
• Own and enforce CI/CD pipeline processes, including deployment gating, release approvals, and production promotion controls (e.g., GitHub Actions) 
• Implement and monitor system performance using appropriate tools (e.g., Azure Monitor, Application Insights) to ensure reliability and timely issue detection and resolution 
• Oversee IT service delivery, including helpdesk operations, user support, ticket workflows, and incident response, ensuring SLAs and escalation processes are consistently met 
• Lead incident management, including response coordination, escalation, communication, and root cause analysis 
• Execute operational security controls, including identity and access management (Entra ID, RBAC), vulnerability remediation through coordination with the IT Security Coordinator 
• Manage access provisioning and deprovisioning, ensuring least-privilege access and full auditability across systems 
• Serve as the internal control point between Engineering and operations to ensure all changes are deployed in a controlled, compliant, and auditable manner 
• Ensure audit readiness by maintaining documentation, enforcing controls, and tracking system and deployment changes
• Manage SLAs, escalations, and workflows
• Other duties as assigned.

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field preferred or Equivalent combination of education, certifications, and hands-on experience will be considered in lieu of a degree
• 5–8+ years of experience in IT operations, infrastructure, or systems administration 
• Relevant certifications such as Microsoft Azure, CompTIA Security+, etc.

• Strong experience with Microsoft Azure and cloud infrastructure management 
• Strong hands-on experience with DevOps practices, including CI/CD pipelines, infrastructure as code, and production deployment controls
• Experience with Azure monitoring tools and system performance management 
• Strong understanding of incident management, system reliability, and operational controls 
• Experience with identity and access management (Entra ID, RBAC) 
• Experience working with cybersecurity tools and third-party security providers 

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.