Coordinator, Data Center Infrastructure

The Role:

Reporting to the Data Center Infrastructure Manager, the Coordinator, Data Center Infrastructure supports the day-to-day operations of 11:11 Systems' global data center infrastructure, assisting with deployments, infrastructure expansion projects, and operational activities across the environment. The right person for this role is highly organized, detail-oriented, and comfortable coordinating vendors and remote hands across multiple time zones, while keeping documentation and DCIM records accurate as changes occur. This is a full-time remote role, based in India, with occasional travel, reporting to the Data Center Infrastructure Manager.

Responsibilities:

• Triage the teamqueue, prioritize tasks, and escalate issues asrequired.
• Coordinate remote hands activities and provide detailed technical instructions during incidents.
• Support infrastructure projects across global data center environments.
• Assistwithcolocationproject delivery, including installations, decommissions, and migrations.
• Support data centerbuild-outsand expansion initiatives.
• Work closely with vendors and service providers, providing detailed technical instructions for hardware deployments, troubleshooting, and remediation activities.
• Participate in an on-call rotation and provide support for out-of-hoursincidents and escalations.
• MaintainaccurateData Center Infrastructure Management (DCIM) records as changes occur across the environment.
• Maintainaccurateinventory records within the stock management system.
• Process cross-connect requests, including installations, de-installations, and hot-cut activities.
• Maintainaccuratecircuitand connectivity records.
• Coordinate hardware shipments, receiving, andlogisticsactivities related to data center operations.
• Ensure operational documentation is maintained and updated.
• Work supportively with colleagues,operatingin a manner that is consistent with 11:11'sCode of Business Ethics and Company Values.
• Responsibly receive,transmit, and handle company data and information perCompanydata handling agreements, workproceduresand policies.
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements.

• Additionalduties as assigned.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent work experiencerequired.
• 3+ years of experience supporting data center operations, infrastructure deployments, or colocation environmentsrequired.
• Experience working with data center hardware, cabling, power, and network infrastructure, and coordinating third-party vendors and service providersrequired.
• Experience with DCIM platforms and asset management systems, and familiarity with colocation facilities and carrier connectivity services preferred.
• ITIL Foundation, CDCP, or similar industry certification preferred.
• Strong attention to detail, problem-solving, and communication skills, with the ability to manage multiple priorities, work independently and collaboratively across global teams, andmaintaina customer-focused mindset.
• Willingness toparticipatein an on-call rotation and occasional travel.
• Must be legally eligible to work in India without visa sponsorship.

Physical Requirements:

• Occasional travel to data center or office locations as needed, including walking within data center facilities and working in environments with typical data center noise levels.
• Ability to periodically lift and move equipment or packages associated with data centerlogistics, asrequiredand within reasonable accommodation guidelines.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.