Warehouse Operations Manager

• Lead, coach, develop, and engage a team of approximately 20 warehouse associates.
• Foster a positive, people-centric culture focused on safety, accountability, teamwork, and continuous improvement.
• Establish clear performance expectations and provide regular feedback, coaching, and recognition.
• Support employee development through training, cross-training, and succession planning.
• Promote Cohere Beauty's Core Values and maintain a high level of employee engagement.
• Partner with Human Resources regarding staffing, performance management, attendance, and employee relations matters.

• Oversee daily warehouse operations including receiving, put-away, storage, inventory control, order picking, kit production, shipping, and returns processing.
• Ensure customer orders are fulfilled accurately and shipped on time to achieve OTIF performance targets.
• Monitor operational workflows and staffing levels to optimize productivity and service levels.
• Oversee inbound and outbound freight activities while maintaining effective communication with carriers, vendors, and internal stakeholders.
• Oversee order pulling and fulfillment activities to ensure accuracy, efficiency, and customer satisfaction.
• Ensure compliance with all applicable safety, quality, GMP, and company requirements.

• Maintain high levels of inventory accuracy through cycle counts, audits, and inventory control processes.
• Investigate and resolve inventory discrepancies in a timely manner.
• Oversee Returned Material Authorization (RMA) processes and reverse logistics activities.
• Partner with Supply Chain, Customer Service, and Quality teams to address inventory and product-related issues.

• Identify opportunities to improve warehouse efficiency, productivity, quality, and service.
• Lead operational improvement initiatives and warehouse projects from concept through implementation.
• Perform root cause analysis and implement corrective and preventive actions to eliminate recurring issues, improve process stability, and maintain compliance with quality standards.
• Utilize data and performance metrics to drive decision-making and operational improvements.
• Develop and maintain standard operating procedures and work instructions as needed.

• Serve as the primary warehouse liaison for facility and equipment maintenance activities.
• Coordinate maintenance and repair activities with internal maintenance teams and external service providers.
• Track and follow up on maintenance work orders to ensure timely completion.
• Coordinate inspections, certifications, and preventive maintenance activities for warehouse equipment.

• Utilize warehouse management and inventory systems to support operational performance.
• Experience with AS400 is strongly preferred.
• Monitor and report key performance indicators including:
  • OTIF (On-Time In-Full)
  • Inventory Accuracy
  • Productivity
  • Order Accuracy
  • Receiving Performance
  • Shipping Performance
  • Safety Metrics
• Develop action plans to address performance gaps and drive continuous improvement.

• Perform other duties as required to support the Cohere Beauty business processes.

• B.S. degree in Supply Chain, Logistics, Business, Operations Management, or related field is preferred.
• Minimum of 5 years of warehouse or logistics leadership experience.
• Previous experience leading teams in a warehouse, distribution center, manufacturing, or supply chain environment. 
• Experience managing inventory control and fulfillment operations.
• Experience leading process improvement initiatives and operational projects.

• Strong people leadership and employee development skills.
• Demonstrated ability to build trust and lead through influence and accountability.
• Excellent problem-solving and decision-making capabilities.
• Strong organizational and project management skills.
• Experience managing multiple priorities in a fast-paced environment.
• Working knowledge of inventory control principles and warehouse best practices.
• Experience with ERP and warehouse management systems; AS400 experience preferred.
• Proficiency with Microsoft Office applications, particularly Excel.
• Strong verbal and written communication skills.
• Ability to maintain regular and predictable attendance.
• Ability to work independently.
• Ability to work on-site. 

• Primarily Manufacturing Environment 
  • Warehouse environment – some temperature extremes, dust, and noise.
  • Manufacturing environment - some temperature extremes, dust, noise, and wet conditions.
• Laboratory and Office Environment – climate-controlled.
• No annual travel requirements for this position.

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