Customer Support Executive (3PM - 12AM Vietnam Time)

About clearer.ioAt clearer.io, we’re reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps.Our mission is simple but powerful: to empower partners with tools that streamline operations, build trust, and drive sustainable growth.We’re not just building technology — we’re shaping the future of online retail. By delivering solutions that inspire confidence and create real results, we help businesses cut through the clutter and focus on what truly matters.Here, innovation meets real impact. Our global team empowers eCommerce brands to accelerate growth and optimize every stage of the customer journey. We’re a culture built on collaboration, creativity, and transformation — where ideas are encouraged, and every voice makes a difference.If you’re ready to grow, lead, and make your mark in a fast-moving eCommerce landscape, join clearer.io and help make online retail clearer, smarter, and more rewarding for everyone.

 

Efficiently responding to inquiries via live chat

Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process

Escalating complex issues to senior team members (product specialists) and developers by logging support tickets and follow up

Creating accurate instant set-ups via live chat, sharing articles and creating snippets.

Enhancing our support centres by identifying when articles need updating and reporting back to your lead.

 

 

Working hours: 3:00 PM – 12:00 AM (Vietnam time), Monday to Friday.

 

We’re here to make things clearer - in ecommerce and in employee experience. If that sounds like your kind of role, we’d love to hear from you!