Customer Support Manager (Spanish-speaking)

ESmid

Customer SupportCustomer Support Manager

1 views0 saves0 applied

Apply Now

Quick Summary

Overview

About ClearlyClearly's goal is to make mental health support accessible, reliable, and effective.

Technical Tools

Customer SupportCustomer Support Manager

Responsibilities

~1 min read

→Monitor incoming applications, messages, and support requests
→Respond to client and therapist questions in chat in a timely manner
→Support leads through the journey from inquiry to session booking
→Maintain high-quality communication with both clients and therapists
→Help resolve payment-related questions and issues
→Manually match therapists with clients when needed
→Update client, application, and payment statuses in the CRM
→Identify recurring customer issues and suggest process improvements
→Help ensure a supportive, trustworthy, and professional experience for users in Spain

Native or fluent Spanish and English (Conversational)
Experience in a communication-heavy role
Previous experience in customer support, customer service, operations, or administration
Strong organizational and time management skills
Ability to manage a high volume of requests efficiently
Availability for around 40 working hours per week, depending on workload
Strong empathy and customer-first mindset
Interest in the mental health and wellbeing sector in Spain

What We Offer

~1 min read

✓Opportunity to work on a meaningful product in the mental health and wellbeing space in Spain

✓Fully remote work with flexibility

✓Work schedule aligned with Spanish time zone

✓Supportive, collaborative, and mission-driven team

✓Ability to influence customer experience and internal processes

✓Competitive salary based on your experience and qualifications

✓Paid vacation and sick leave according to company policy

✓Professional growth opportunities in a growing digital health company

Listing Details

First seen: March 26, 2026
Last seen: April 20, 2026

Posting Health

Days active: 25
Repost count: 0
Trust Level: 22%
Scored at: April 21, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust

Apply for this position ↗

Clearly

breezy

Clearly is a leading online retailer of prescription eyeglasses, sunglasses, and contact lenses, dedicated to making vision care accessible and affordable for everyone.

Employees

350

Founded

2000

Domain

Jobs

External application · ~5 min on Clearly's site

Please let Clearly know you found this job on Jobera.