International Customer Success Agent - M/F/NB (Internship - Barcelona)

Barcelonaentry

OtherCustomer Success Agent

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Quick Summary

Overview

About us ⛵ Join Our Team! Click&Boat is a rental platform product of Boats Group, the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives,

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You will join the Customer Success team, an international business unit composed of 10 people all throughout the year and supported by seasonal employees (up to 30) during the summer.

As a Customer Success Agent intern, you will be the first point of contact for Click&Boat’s users (owners and tenants) via email (60%) and phone (40%). You’ll handle inquiries before, during, and after boat rentals.

Your main tasks will include:

What We Offer

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What We Offer

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Nice to Have

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We’re looking for motivated, proactive candidates who enjoy taking initiative and thrive in dynamic environments.

Here’s what will help you succeed :

People Skills: Ideally, you have some customer-facing experience (e.g., internship, volunteer work, or student job). More importantly, you enjoy helping others and find satisfaction in solving problems.

Resilient and Solution-Oriented: You’re comfortable with difficult conversations and know how to stay calm under pressure.

Organized and Adaptable: You respect your working hours without difficulty, especially during the summer season.

Attention to Detail: You pay attention to the small things that make a big difference in customer experience.

Situational awareness and concise communication: you’re able to quickly make sense of complex situation and summarize it pragmatically.

Interest in Boating: A passion for our product and the boating industry is a bonus!