Senior Customer Success Manager

United StatesRemoteFull-Timesenior

Customer Success ManagerCustomer

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Quick Summary

Overview

About Us ClickTime is a recognized leader in time management software, serving thousands of enterprises, nonprofits, and governments worldwide.

Technical Tools

b2bcustomer-successsaas

ClickTime is a recognized leader in time management software, serving thousands of enterprises, nonprofits, and governments worldwide. From bootstrapped beginnings to sustained profitability—all without venture capital funding—ClickTime has tracked over $210 billion worth of employee time, helping customers improve workforce efficiency, profitability, and resource planning. While headquartered in San Francisco, ClickTime’s team works remotely across the United States.

About the Role

~2 min read

ClickTime plays a critical role in how our customers run their businesses, from workforce planning to financial operations. As a Senior Customer Success Manager, you'll help stakeholders derive lasting value from a platform they rely on every day. You'll own a set of our most strategic accounts — building account strategies, leading executive conversations, and driving renewals grounded in real business outcomes. As AI surfaces signals about account health, risk, and opportunity, you'll focus your time where it counts most: customer relationships, account strategy, and revenue-critical conversations.

Own a portfolio of top tier accounts, accountable for retention (GRR) and growth (NRR)

Articulate business value clearly, connecting product usage to outcomes that matter to senior stakeholders

Build and maintain forward-looking account strategies, identifying risks and expansion opportunities early

Develop sufficient product knowledge to be credible with customers, leveraging internal resources for depth when needed

Use AI-generated signals to prioritize high-impact work and operate effectively within evolving workflows

Executive Presence. Proven ability to command trust with senior stakeholders and lead high-stakes conversations with confidence

Value-Oriented. Track record of connecting product usage to business outcomes, driving retention and expansion as a result

Experience owning a B2B SaaS portfolio — building account strategies, managing risk, and delivering retention and growth outcomes across a complex set of accounts

Experience and enthusiasm working in an AI-enabled environment, adapting to evolving tools and processes

Familiarity with ERP, time tracking, workforce management, or similar back-office software is a plus

Location & Eligibility

Where is the job

United States

Remote within one country

Who can apply

Open to applicants worldwide

Listing Details

Posted: April 10, 2026
First seen: April 29, 2026
Last seen: May 11, 2026

Posting Health

Days active: 7
Repost count: 0
Trust Level: 43%
Scored at: May 7, 2026

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Clicktime

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ClickTime provides online timesheet management software that helps businesses track employee time, manage expenses, and plan resources to improve productivity and project profitability.

Employees

Founded

1999

Domain

clicktime.com

Jobs

View 3 jobs

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Salary

USD 130000–170000

per year

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