Registrar Assistant / Student Services Officer

About the Role

The Registrar Assistant / Student Services Officer supports the daily operations of the Office of Registration by providing administrative, registration, and student services. This position is responsible for maintaining accurate and confidential student records, preparing official student documentation, assisting with student enrollment and visa matters, and providing front-line support to students and parents.

The successful candidate will ensure student records and databases are accurate and up to date while delivering professional, friendly, and efficient service to the school community.

Key Responsibilities

Student Registration & Records

• Register and process new and returning student enrollments
• Maintain complete, accurate, and confidential student records
• Organize and verify student records, academic documents, and school databases
• Produce and issue student ID cards
• Prepare and issue enrollment verification letters, certification letters, transcripts, and other official student documents

Student Services

• Serve as a primary contact for student and parent inquiries related to registration and student services
• Assist students with student ID card requests and replacements
• Assist students and parents with school insurance claims and related documentation
• Coordinate student service requests with relevant school departments
• Provide administrative support for other student-related services as needed

Student & Parent Visa Support

• Assist students and parents with visa-related inquiries and requests
• Prepare and issue visa letters and supporting documentation in a timely manner

General Administrative & Office Duties

• Maintain organized office files and confidential records
• Organize and distribute incoming mail
• Perform other administrative duties as assigned

Qualifications

Requirements

• Bachelor's degree (new graduates are welcome to apply)
• TOEIC score of 600 or above

Benefits

• Health Insurance (employee, legal spouse, and eligible children)
• Staff Accident and Life Insurance
• Medical Treatment Fund
• Living Allowance
• Professional Development and Training
• Provident Fund
• Child Tuition Fee Support
• Christmas Gift
• Funeral Assistance
• Five-day Work Week