Director, Product Delivery

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Director, Product Delivery leads Coates’ Product Delivery function and team, partnering closely with Product Discovery, Engineering, Delivery, and the client to translate prioritized feature requests into fully defined, development-ready solutions. This role oversees the Design and Refinement lifecycle phases, ensuring high-quality UI/UX designs, user stories, functional specifications, and technical solution definitions are produced to support efficient build, testing, and release execution. Additionally, this leader is accountable for delivery readiness, downstream quality, and operational excellence across Product Owners, Technical Business Analysts, and Product Designers. Lastly, this leader ensures that Product Owners and Business Analysts are providing the necessary leadership and direction to Engineering and QA in the Implementation, Testing & Release lifecycle.