Director of Operations - Millwork

Own daily operational performance across both locations: engineering/CAD, production, scheduling, purchasing, logistics, and field installation. 

Run the weekly operating cadence - production meetings, daily shop huddles, KPI reviews - and report results to the CEO. 

Enforce the sales-to-production handoff standard: complete stair sheets, drawings, signed orders, and confirmed site readiness before any job releases to the shop. 

Validate all capacity and delivery commitments before Sales finalizes them; no unvalidated promises to customers. 

Own the production schedule and inter-site logistics between Atlanta and North Carolina, including freight planning and warehouse throughput. 

Hold department leaders (Shop Manager, Operations Supervisor, CAD, Purchasing) accountable to signed roles & responsibilities, KPIs, and performance reviews. 

Drive rework below 10% through root-cause tracking, CAD revision control, and position-specific training. 

Lead the safety program: written policy, incident reporting, OSHA-aligned practices, and weekly toolbox talks at both shops. 

Manage labor productivity to the 85% loading standard and control direct-labor cost as a percentage of sales. 

Develop the operations bench: cross-training, coverage plans for key roles, and succession-ready supervisors. 

7-10 years of operations leadership in custom manufacturing, millwork, building products, or a related make-to-order trade, including at least 3 years managing managers. 

Proven multi-site experience running production and field/installation teams across more than one location. 

Working command of manufacturing financials: job costing, labor burden, gross margin by job, and scheduling to capacity. 

Track record installing structure into a low-structure environment: SOPs, KPIs, production scheduling, and performance accountability. 

Direct experience owning safety and OSHA compliance in a shop and field environment. 

Demonstrated ability to hold tenured, loyal employees accountable while retaining them.