Operations Technical Trainer

POSITION SUMMARY The Operations Technical Trainer reports to the Director of Continuous Improvement and is responsible for the training and development of employees at our terminal. This includes job knowledge, safety, quality control, and best-in-class service. This individual should be disciplined and open-minded, collaborating with maintenance, electrical & instrumentation and EHS to ensure a continuous improvement mindset in effort to achieve best-in-class service performance. JOB EXPECTATIONS/DUTIES Leads training, safety and quality programs and encourages participation throughout the teams. Conducts or facilitates required and recommended training sessions, including collaborating with external training partners to provide training programs. Reviews existing training programs and suggests enhancements/modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry. Ensures that safety, training, quality and continuous improvement materials, programs, and systems are current, accurate, and effective. Observe fieldwork, collect field data and prepare reports and presentations. Maintains knowledge of new methods and techniques in safety, quality, and training, and requirements applicable to the organization and/or industry. Identifies problems and opportunities such as operational changes or industry developments that could be improved. Perform, participate and/or lead root cause investigations and analyze trends. Ensures incident investigation and reporting are complete utilizing company supported systems with the objective of learning from mistakes to help individuals and the team to become stronger. Participate in internal and external audits of customer and regulatory agencies. Conduct audits to evaluate the health and safety of a work setting. Identifying hazards and illustrate how to make the area safer for employees. Perform in-process and final quality control inspections of trucks and tank cars. Participate in the investigation of workplace incidents, including injury, illness, or close calls to identify hazards and implement solutions. Conduct Job Safety Analyses with the goal of identifying potential hazards and how to control tasks and recommend prevention procedures. Collect and track relevant information about the organization’s safety, reliability, efficiency, and effectiveness. Ensures that quality, safety, and training milestones and goals are met while adhering to the approved budget. Recommends and advocates for changes impacting their team, customers, and service delivery to include identifying opportunities, anticipation challenges, and leading change as required. Supports continuous improvement efforts throughout the day-to-day operations and related tasks. Sets clear expectations aligned with the company’s objectives for operations and customer service and maintains accountability for performance. Acts as communication liaison between front-line employees and leadership. Supports a positive culture and valuable team engagement levels. Performs other related duties as assigned. QUALIFICATIONS Previous supervisory experience required. 5+ years of transportation, terminal or intermodal supervisory or management experience preferred. General knowledge in OSHA compliance and OSHA General Industry Standards required. High School Diploma or GED required. 4-year college degree preferred. Excellent communication skills; both oral and written. Proficient in computing systems and skills including Microsoft programs Outlook, Word, Excel, PowerPoint, Teams. Must be able to work outdoors in all conditions: Heat, Cold, Wind, and Rain. Must be able to support an organization operating 24/7. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.   While performing the duties of this job, the employee is regularly required to sit, stand, walk, and may occasionally lift and/or move up to 60 pounds. Travel will be minimum.