Senior Customer Success Manager

Color Health is revolutionizing cancer care with the nation’s first Virtual Cancer Clinic, delivering high-quality, physician-led multidisciplinary care across all 50 states. Our innovative, guideline-based approach spans cancer screening, risk assessment, prevention, diagnosis, treatment support, and survivorship. In addition to personalized direct medical care, our services include cancer genetics risk assessment, nutrition, mental health support and at-home cancer screening diagnostics. Using technology-driven, patient-centric solutions, Color is transforming how employers, unions, health plans, and governments address cancer. Color’s goal is to close critical cancer care gaps, improve cancer outcomes, and guide patients with empathy through their healthcare journeys.

Apply to join Color and do the most meaningful work of your career. If you are not sure that you’re 100% qualified but are up for the challenge - we want you to apply!

• Own a portfolio of enterprise and mid-market employer and union clients, serving as the face of Color for all client-facing needs and the primary escalation point across your book of business

• Lead client onboarding from kickoff through go-live, ensuring strong member discovery, internal program coordination, and a successful launch plan

• Develop and execute customized, strategic account plans grounded in a deep understanding of each client’s benefits goals, population needs, and organizational dynamics

• Drive successful enrollment and engagement of client populations with Color’s products and services

• Own and maintain strong client NPS and renewal rates; proactively identify risks and develop mitigation strategies before they escalate

• Identify, position, and close expansion and upsell opportunities across your portfolio

• Build and maintain long-term, multi-threaded relationships with senior HR, Total Rewards, and benefits executives, as well as benefits consultants and partner vendors

• Serve as a trusted advisor, providing strategic guidance on best practices, program design, and the use of Color’s solutions within the broader cancer and benefits landscape

• Convert clients into Color advocates, leveraging their successes for references, referrals, case studies, and marketing collaborations

• Proactively manage client issues and escalations, coordinating across member support, legal, finance, operations, product, and sales

• Monitor client engagement and program metrics, ensuring clients are achieving desired outcomes and meeting contractual benchmarks

• Conduct regular business reviews, delivering clear performance analysis, actionable recommendations, and a forward-looking strategic narrative

• Smartyly leverage AI tools to increase efficiency substantively across reporting, communications, and data analysis — while maintaining the judgment to know where the human relationship is irreplaceable

• Standardize and continuously improve operations for serving a growing enterprise book of business, contributing to team-wide playbooks and scalable processes

• Serve as the client’s advocate internally, surfacing concerns and working cross-functionally to develop and deliver solutions

• Partner with sales, product, and marketing teams to align on client needs, inform the product roadmap, and support go-to-market strategy

• Contribute to team development by mentoring junior CSMs and sharing learnings, frameworks, and best practices across the Client Services organization

• Serve as the voice of the client, communicating feedback and opportunities for improvement to internal stakeholders