Case Manager, Family Outreach and Engagement- 10940

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

 

Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by: 

·         Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible. 

·         Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services. 

·         Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve. 

·         Achieving excellence through continuous quality assurance, innovation and professional development. 

·         Using resources judiciously and effectively.  

As a Case Manager I with the Family Outreach and Engagement Services Team, you will work collaboratively alongside case managers, supervisors, integrated health team members, and community-based partners across to promote long term solutions for families and children experiencing homelessness. In this role, you will provide case management services with families working towards their goals, such as attaining housing, public benefits, legal assistance, medical/mental health/substance treatment referrals, identification, and other needs related to ending their homelessness. This role also develops working relationships within and outside of the organization to improve client access to needed services. Additionally, the services in this role are centered in trauma-informed care, harm reduction, and cultural responsiveness. 

 

 

 

The effective date for your benefits will be the first of the month following your date of hire.

Manages a caseload of clients with high-service utilization and disabilities including substance use and significant primary and behavioral health care needs.  

Maintain positive and co-working relationships with community partners and health providers. 

Works under direct supervision, with set department parameters. Works collaboratively within a team and supports collective problem-solving efforts. 

Support clients with a wrap-around care management model to ensure consistent communication, engagement, and supports clients through crisis or disengagement. 

Acts as a liaison between internal program management, client referral, and community partners. 

Respond promptly to crises involving residents, providing de-escalation, support, and appropriate referrals. 

Work with individuals to develop and implement crisis and safety plans tailored to their specific needs. 

Mediate conflicts help to resolve issues and maintain positive relationships. 

Tracks client data, client engagement, and client outcomes. Focus on individual client outcomes 

Transports clients, as needed, using a CCH vehicle or an approved personal vehicle. Accompany residents to appointments, meetings, and other necessary engagements to provide support and advocacy. Outreach individuals to assess basic needs, safety, and mental health resource needs. 

Builds rapport and maintains on-going professional relationships with individuals in need of services to get connected to longer-term care. 

Assist clients in applying for and securing benefits, such as Social Security, Medicaid, and food assistance. 

Facilitate referrals to external agencies and coordinate care with other service providers as needed. 

Contributes to enhancing and ensuring safety by identifying and sharing relevant information related to safety concerns, emergencies, or threats to individuals and others. 

Stays current on applicable community resource list. Provides resources to community members in appropriate situations. 

Participates in community collaboration meetings to address barriers faced by clients and advance the Coalition’s efforts in supporting clients. 

Attends training related to the position with intent to bring on-going training and educational opportunities to team. 

Ensure timely & accurate recording of all clinical/non-clinical services, communications, and tasks in the EHR and other systems as required while maintaining complete up-to-date charts using the system and any future upgrades as directed.    

Education: High School Diploma or GED required. Bachelor's degree in psychology, Social Work, Human Services, Criminal Justice preferred. 

A combination of education and experience may be substituted for position requirements on a case-by-case basis. 

Experience: 1-2 years of experience working with a diverse population who are experiencing mental health challenges, particularly those individuals diagnosed with serious and persistent mental illness (SPMI) preferred.   

Experience working with individuals experiencing homelessness, mental health challenges, or substance use disorders preferred. 

Strong understanding of housing first principles, trauma-informed care, and harm reduction strategies. 

Excellent interpersonal and communication skills, with the ability to build trusting relationships with residents. 

Ability to manage a diverse caseload, prioritize tasks, and work independently while also being a team player. 

Proficiency in Microsoft Office Suite. 

Knowledge of local housing resources, benefits programs, and social service agencies preferred. 

Bilingual or multilingual skills are preferred. 

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.