Account Director

CommerceIQ is building the AI platform that runs commerce for the world's largest brands. We are not selling AI demos. We are shipping AI agents for content, media, and sales into the workflows of the Fortune 100 every week.

Customers include Coca-Cola, Nestlé, Colgate-Palmolive, Mondelez, Samsung, and Kellogg's. Backed by SoftBank, Insight Partners, and Madrona. Headquartered in Mountain View with teams across the US, India, Canada, and the UK. Pre-IPO.

Fueled by our customer and business growth, we're looking to add an Associate Director of Advertising (DSP) to own our most strategic and complex retail media relationships. Amazon DSP is the core of this role and deep, hands-on DSP mastery is required; from that foundation you will run full-funnel display and video across Walmart Connect, Walmart DSP, Instacart, and The Trade Desk, and help customers get maximum value from the CommerceIQ platform.

This is a senior individual contributor role. You won't manage a team, but you will set the standard for how we run sophisticated retail media engagements and bring best practices back to the broader Customer Success team. The goal is simple: help customers achieve profitable revenue growth by mapping their priorities to the CommerceIQ platform and the wider retail media landscape, then leading the conversation that turns that mapping into growth.

• →Own Amazon DSP strategy and execution as the core of the role, and extend it to full-funnel display and video across Walmart Connect, Walmart DSP, Instacart, and The Trade Desk.
• →Lead the conversation around advanced measurement: interpret and pressure-test Amazon Marketing Cloud (AMC) and CommerceIQ marketing analyses and translate incrementality, audience, and market share findings into strategy. 
• →Build robust reporting structures to align to WBR, MBR, and QBR needs of clients.
• →Drive and iterate, test and learn strategies across the marketing portfolio to help drive business outcomes.
• →Partner with Customer Success Managers and peers to run full-funnel campaigns and keep display, operations, and paid search aligned.
• →Serve as the senior liaison to Amazon Advertising, Walmart Connect, and other partners, and be the platform expert who resolves customers' hardest questions.
• →Move the needle on customer KPIs, own service escalations end to end with support and engineering, and advise Sales on upsell and cross-sell.
• →Raise the bar across the team by sharing playbooks and mentoring, so the whole team gets better at retail media and analytics.

• Bachelor's degree, preferably in Business, Marketing, Communications, Economics, or a related field.
• 6+ years of professional experience, including 4+ years of deep, hands-on retail media DSP campaign management in an agency, consulting, or large-brand setting. 
• On top of that DSP foundation, exposure across the broader retail media landscape (Amazon, Walmart Connect and Walmart DSP, Instacart, and other retail media networks). Amazon Sponsored Ads and The Trade Desk experience is a plus.
• Fluency interpreting and analysis and drive the strategy conversation around them even if you're not the one pulling the report.
• Experience owning multi-million dollar display budgets and their outcomes, with strong Excel skills, and an analytical approach that handles ambiguity.
• Proven experience presenting to and advising VP, SVP, and C-level executives, with excellent written and verbal communication.
• Strong project management instincts and a track record of retaining and renewing enterprise customers in the advertising space.
• Ability to travel