Associate Director, Managed Services

CommerceIQ is building the AI platform that runs commerce for the world's largest brands. We are not selling AI demos. We are shipping AI agents for content, media, and sales into the workflows of the Fortune 100 every week.

Customers include Coca-Cola, Nestlé, Colgate-Palmolive, Mondelez, Samsung, and Kellogg's. Backed by SoftBank, Insight Partners, and Madrona. Headquartered in Mountain View with teams across the US, India, Canada, and the UK. Pre-IPO.

Fueled by our customer and business growth, we’re seeking a strong Customer Success Managers (CSMs) or Customer Success Associate Director (CSAD) specializing in Search Advertising to plan strategies and manage advertising campaigns for our enterprise clients.

The goal of CSMs / CSADs at CommerceIQ is to help our customers achieve profitable revenue growth using our platform by managing their advertising budgets across platforms such as Amazon, Walmart, and others. You’ll play a hands-on role in planning, executing, and optimizing paid search campaigns while continuously identifying opportunities for growth and improvement.

This is a results-driven role requiring expertise in eCommerce advertising, strong analytical skills, and a proactive approach to campaign management.

This is a remote role in the U.S. with a strong preference given to candidates in the Chicago, IL area.

• →Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs.
• →Develop competitive strategies that align with client goals, considering the strengths of the retailer, how search will integrate with other channels, and the impact to the overall business. 
• →Manage end-to-end execution of advertising campaigns on platforms such as Amazon, Walmart, and other marketplaces.
• →Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period.
• →Analyze campaign performance data to identify trends, insights, and actionable recommendations.
• →Be an expert on the CommerceIQ platform and partner with internal teams, including Product and Engineering, to leverage CommerceIQ’s platform capabilities effectively.
• →Collaborate with our internal teams to shape new features

• Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field
• 5+ total years of professional work experience 
• 3+ years experience in running media and advertising engagement with customers, in a consulting/agency role
• Experience in managing Ecommerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands, or experience at a large enterprise brand
• Experience managing Amazon search marketing budgets in the multi-million dollar range 
• Well versed in Bid and Budget management, content optimization, and promotion planning
• An analytical approach to problem-solving with advanced Excel skills
• Project management experience and ability to anticipate and mitigate risks
• Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies
• Excellent presentation and communication skills including both oral and written

• Track record of retaining and renewing Enterprise customers in the SaaS space.