Head of Human Resources

This role is onsite in Canton, Ohio

CommQuest Services is one of the largest non-profit mental health, addiction recovery, and social services organizations in Northeast Ohio, working with clients from more than 34 counties in 12 facilities through more than 20 programs. We help people make positive changes in their lives through in-patient, outpatient and school-based programs, along with supportive services - from basic needs to employment assistance.

Are you interested in CommQuest, but don't see a job you are interested in right now? Send us your story, resume and qualifications to HR@commquest.org.

Overview of Position
The Head of Human Resources is a mission-driven, strategic leader responsible for building, developing, and sustaining a high-performing workforce. This role partners closely with the CEO and executive leadership team to align people strategies with organizational goals, ensuring both mission impact and long-term sustainability.

This leader oversees all aspects of the employee lifecycle-including talent acquisition across both hourly and professional roles, total rewards, performance management, and HR systems-while fostering a culture that reflects our values and supports an exceptional employee experience. The Head of HR serves as a trusted advisor to leadership, strengthening organizational capability, driving engagement, and ensuring compliance with all applicable employment laws and regulations.

• →Partner with executive leadership on long-term strategic planning and annual business planning to align people strategies with organizational priorities
• →Lead and optimize all HR functions, including talent acquisition, onboarding, performance management, learning and development, and employee engagement
• →Serve as a trusted advisor to leaders, building management capability and supporting effective decision-making
• →Partner with leadership to align staffing models with operational needs and financial performance, recognizing the impact of workforce decisions on revenue and sustainability
• →Utilize workforce data and analytics to inform decision-making, identify trends, and improve organizational outcomes
• →Oversee compensation and benefits strategy, including vendor and broker partnerships and annual renewals
• →Ensure compliance with all federal, state, and local employment laws and regulations; maintain appropriate policies, procedures, and documentation
• →Lead policy development, review, and implementation to support organizational effectiveness and compliance
• →Advance diversity, equity, and inclusion initiatives
• →Lead employee engagement initiatives that strengthen culture and reinforce organizational values
• →Oversee HRIS and ensure accurate, secure, and effective management of employee data
• →Partner with leadership and the Board of Directors, including leading the HR/Policy Committee
• →Oversee agency-wide training and development initiatives, including onboarding and ongoing professional development
  
  

Minimum Qualifications

• →Bachelor's degree in Human Resources, Business Administration, or related field required; Master's degree preferred.
• →8–10+ years of progressive HR leadership experience, preferably in healthcare or nonprofit settings
• →Demonstrated experience partnering with executive leadership and contributing to organizational strategy
• →Demonstrated experience recruiting and hiring both hourly and professional staff
• →Strong knowledge of employment law, compliance, and HR best practices
• →Experience leading compensation, benefits, and talent management strategies
• →Proven ability to use data and metrics to drive decisions and improve outcomes
• →Experience in 24/7 healthcare operations preferred
• →Experience working with boards or governance structures preferred