Global Head of Human Resources - US

Compass is a globally distributed BPO redefining modern customer experience. We operate at the intersection of automation and human empathy. Our fully remote teams across the US, LatAm, and the Philippines partner with forward- thinking brands who prioritize customer lifetime value (LTV), seamless interactions, and sky-high resolution rates. We operate lean, move incredibly fast, and firmly believe that AI and automation are here to upskill our people—not replace them.

We are looking for a strategic, agile, and culturally fluent Global Head of Human Resources to architect and lead our global HR operations. You will not be managing a traditional corporate, salaried workforce. You will be the champion for a large, globally distributed, and high-volume hourly call center team. We need a builder who thrives in a high-growth startup environment and can expertly balance scaling global operations with maintaining an exceptional, engaging remote culture.

• →Global Talent Strategy: Oversee high-volume recruiting and rapid onboarding across the US, LatAm, and the Philippines to meet dynamic client demands.
• →Management: Execute performance management, compensation planning, and retention strategies specifically tailored to hourly, remote call center professionals.
• →Tech & Automation Enablement: Partner with our operations and tech teams to integrate tools that streamline HR workflows.
• →Global Compliance: Navigate international labor laws, payroll complexities, and cultural nuances. Manage relationships with vendors to ensure flawless operational compliance in all operating regions.
• →Systems Optimization: Lead the evaluation, implementation, and optimization of our HRIS tools.
• →Culture & Engagement: Drive asynchronous communication best practices and remote engagement initiatives that make our globally distributed team feel connected, valued, and empowered.

• Extensive Leadership Experience: 10+ years of progressive HR leadership, ideally within a BPO, or fast-scaling remote startup.
• Hourly & Global Expertise: Proven track record of managing a large, distributed hourly workforce across multiple time zones, specifically with deep knowledge of the LatAm and Philippine labor markets.
• Startup Agility: You are highly adaptable, comfortable with ambiguity, and possess a "builder" mentality. You know how to pivot quickly and execute without relying on bloated corporate infrastructure.
• Operational Mindset: You view People Operations as a direct driver of business outcomes, customer LTV, and agent resolution rates.
• Data-Driven Decision Making: Strong ability to leverage workforce analytics to curb attrition, improve labor efficiency, and forecast talent needs.
• HRIS Fluency: Deep familiarity with modern HR tech stacks. Knowledge of UKG is a strong plus.

• Current organizational level: Senior Director or Assistant Vice President (AVP), or equivalent, with demonstrated experience leading regional or global HR teams.

• Proven experience leading organizational change, talent management, and workforce planning across multiple geographies.

• Excellent stakeholder management, influencing, and leadership capabilities with experience partnering with executive leadership