Recruiter (PH-Based)

We are a full-service Business Process Outsourcer (BPO) that partners with brands to power growth through exceptional customer experience. Compass was built by e-commerce trailblazers who couldn’t find a customer service partner as innovative as they were—so they created it themselves.

While many companies view customer care as a basic cost center, we know it is a strategic engine for growth. By delighting customers, actively listening to their feedback, and translating those insights into actionable product data, we transform everyday support into a powerful tool for scaling businesses.
Because we do things differently, we set a high bar for our talent. In return, we operate with total transparency, treat our team fairly, and invest in your development. We don’t just want you to take a job; we want you to grow a lasting career with us.

The Recruiter will serve as the primary Talent Acquisition partner to assigned business accounts, working closely with business leaders, HR, and hiring managers to understand workforce needs and deliver high-quality talent solutions.

This role owns the end-to-end recruitment lifecycle—from workforce planning, sourcing, and candidate management through offer management and onboarding, while acting as a trusted advisor to stakeholders on hiring strategy, market insights, talent availability, and recruitment performance.

The role requires strong account and stakeholder management skills, commercial acumen, and the ability to manage multiple hiring priorities in a fast-paced environment.

• Act as the primary TA point of contact for assigned business accounts and senior stakeholders.
• Build and maintain strong relationships with hiring managers, business leaders, HR, and other key stakeholders.
• Conduct regular hiring reviews and provide updates on recruitment progress, risks, challenges, and action plans.
• Understand business objectives, workforce requirements, organizational changes, and upcoming hiring needs.
• Partner with stakeholders to define hiring priorities, timelines, candidate profiles, and recruitment strategies.
• Manage stakeholder expectations and proactively communicate potential hiring risks and market challenges.
• Serve as a trusted TA advisor, providing recommendations based on talent market insights, candidate availability, compensation, and hiring trends.

• Own the full recruitment lifecycle from requisition intake through onboarding.
• Lead recruitment kick-off meetings and establish clear hiring requirements and success profiles.
• Develop and execute sourcing strategies based on role complexity, volume, location, and talent market.
• Source and attract candidates through job boards, LinkedIn, referrals, direct sourcing, talent communities, and other channels.
• Conduct candidate screening and assessment to ensure alignment with role requirements and business needs.
• Manage interview coordination, candidate communication, feedback collection, and selection processes.
• Lead offer management and support hiring managers through final selection and offer negotiation.
• Partner with HR and Operations to ensure a seamless pre-employment and onboarding process.
• Maintain strong candidate experience throughout the recruitment journey.

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
• 5+ years of Talent Acquisition / Recruitment experience, preferably with experience managing high-volume or complex hiring.
• Previous experience in a Recruitment Lead, TA Partner, Account Recruitment, BPO, or similar role preferred.
• Strong experience managing end-to-end recruitment processes.
• Proven experience partnering with hiring managers and senior business stakeholders.
• Strong sourcing and candidate assessment skills.
• Excellent communication, influencing, negotiation, and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple accounts, priorities, and hiring requirements simultaneously.
• Comfortable working in a fast-paced, target-driven environment.

• Full Time - 40 hrs/week
• Monday-Friday - US business hours This is a work from home position but the need to come on-site may be required at times.
• Applicants must have strong internet connection to support systems