Service Manager - Energy Domain

Vacature: Service Manager – Energy Domain

Manage 24/7 service excellence in the energy sector. Mission-critical mindset and fluency in Dutch and English required.

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Are you the Service Manager who ensures 24/7 continuity in the energy domain? You’re the steady force we need!

Safeguard stability for mission-critical energy systems

Thrive in a dynamic environment with real impact

Work with skilled teams at Conclusion Mission Critical

Become Our New Conclusion Mission Critical Service Manager!
For our customers in the energy domain, Always on isn’t a luxury, it’s an absolute necessity. Their systems run around the clock secure, stable, and uninterrupted. Downtime isn’t an option. Any standstill can have serious, immediate consequences.
That’s why we’re looking for a Service Manager who lives and breathes a 24/7 mindset. Someone who stays sharp, performs under pressure, and won’t stop until the issue is truly resolved. You’re the rock in the storm, day or night, making sure everything keeps running. Fix first, always.

What You’ll Be Doing
As our Service Manager in the Energy Domain, you’ll be the driving force behind mission critical service excellence.
Your role blends strategic oversight with hands-on collaboration, ensuring services run smoothly, stakeholders stay informed, and improvements are always in motion.

• Lead Energizing Service Reviews: Host monthly sessions that go beyond numbers, spot trends, discuss exceptions, and align on meaningful actions.

• Be the Escalation Hero: Act as the go-to person for service-related issues, turn complaints into improvements, and ensure satisfaction through collaboration with DTS Service Managers and internal teams.

• Streamline Operations: Work closely with Change, Incident, Problem, and Configuration Managers to keep processes aligned, compliant, and efficient.

• Communicate with Clarity: Maintain service reports, action trackers, and meeting notes. You clearly communicate changes in scope, volume, and initiatives to all stakeholders.

• Drive Continuous Improvement: Facilitate weekly and bi-weekly meetings, lead root cause analyses, and implement service improvement plans that create real impact.

• Keep Stakeholders Engaged: Whether it’s a quick update or a deep-dive session, you keep everyone informed, involved, and, ideally, delighted.