Asst Front Desk Manager CAN

Canada·Edmontonmid

OtherFront Desk Manager

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Quick Summary

Key Responsibilities

• Support and train associates to deliver exceptional guest service and resolve concerns proactively• Monitor Guest Satisfaction Survey (GSS) results, create action plans for improvement,

Requirements Summary

• Previous hotel front office or guest services supervisory/management experience• Strong knowledge of guest service standards, recovery planning,

Technical Tools

OtherFront Desk Manager

The Courtyard by Marriott Edmonton Downtown is seeking an Assistant Front Office Manager to support the leadership of our guest services team. This role assists in ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk. The ideal candidate is a proactive leader with strong communication skills, a passion for hospitality, and the ability to inspire associates to deliver exceptional guest experiences.

· Inspire greatness in your team.

· Encourage and support team members to reach their full potential.

· Create a work environment that is a Great Place to Work for all.

· Lead with integrity, transparency, respect, and professionalism.

· Care for your team and their families.

Responsibilities

~1 min read

→Competitive wages
→Medical, dental, and vision insurance
→Life insurance and short/long-term disability options
→Tuition assistance
→Discounted room rates at Concord-managed hotels
→Training, development, and career advancement opportunities

What We Offer

~1 min read

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Status: Full-Time

Compensation: $43,000 - $45,000 / Per Year