Food & Beverage Director

As the Food & Beverage Director at Concord Hospitality, you will lead and oversee all F&B operations within the hotel, including restaurant outlets, banquet events, and in-room dining. This position is responsible for driving financial performance, delivering exceptional guest experiences, and fostering a high-performing team culture. You will collaborate with culinary and service teams to implement innovative concepts and maintain service excellence aligned with Concord's core values.

·         Inspire greatness in your team.

·         Encourage and support team members to reach their full potential.

·         Create a work environment that is a Great Place to Work for all.

·         Lead with integrity, transparency, respect, and professionalism.

·         Care for your team and their families.

• Develop short-term and long-term financial and operational plans that align with the hotel’s and Concord’s strategic goals.
• Oversee all F&B outlets and banquet operations to ensure seamless execution and service excellence.
• Maintain product and service quality standards by conducting evaluations, guest feedback analysis, and complaint investigations.
• Design and implement revenue-generating programs that provide excellent value and guest satisfaction.
• Empower and train team members to meet or exceed guest expectations through consistent service delivery.
• Monitor food presentation and partner with Sous Chefs and kitchen staff to address any concerns or inconsistencies.
• Ensure smooth execution of group bookings and banquet events using proper banquet service techniques.
• Lead and motivate F&B associates using effective leadership practices and performance management.
• Recruit, interview, onboard, and train qualified team members to meet service and performance standards.
• Make strategic business decisions using reports, performance data, and operational insights.
• Enforce all Concord and brand standard operating procedures (SOPs) and service protocols.
• Oversee the creation and execution of marketing initiatives to promote F&B outlets and seasonal offerings.
• Continuously develop and implement innovative programming to remain competitive in the local market.
• Build relationships within the local community to enhance public relations and brand presence.

• Proven experience in a leadership role within the food and beverage or hospitality industry.
• Strong understanding of financials, food cost, labor cost, and revenue strategies.
• Excellent communication and interpersonal skills with a hands-on leadership style.
• Ability to lead by example and foster a team environment focused on guest satisfaction and operational excellence.
• Experience managing both restaurant and banquet operations is preferred.
• Strong organizational and problem-solving skills.

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”