Front Desk Agent-2nd/3rd shift Weekends Required

United States·Lansingmid

OtherFront Desk Agent

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Quick Summary

Key Responsibilities

Greet and assist guests with efficiency, warmth, and professionalism. Maintain the highest level of service and hospitality throughout each interaction.

Technical Tools

OtherFront Desk Agent

Do you love connecting with people and creating memorable experiences? At Concord Hospitality, our Front Desk team is the heartbeat of the hotel — the first to welcome guests and the last to leave a lasting impression. If you’re proactive, friendly, and thrive in a role where no two days are the same, this is the opportunity for you!

We’re looking for individuals with a passion for hospitality, a natural ability to engage with others, and a strong sense of responsibility. In return, you’ll join a company culture that values respect, teamwork, and fun.

Responsibilities

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As a Front Desk or Guest Services Clerk, you’ll be the face of the hotel, ensuring every guest feels cared for:

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Greet and assist guests with efficiency, warmth, and professionalism.
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Maintain the highest level of service and hospitality throughout each interaction.
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Resolve guest concerns quickly and ensure complete satisfaction.
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Accurately post charges, handle payments, and follow all cash-handling procedures.
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Manage guest mail and messages with professionalism and discretion.
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Stay knowledgeable about our hotel brand, programs, and special offers.
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Communicate guest needs and feedback clearly to other departments and management.
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Answer calls, assist lobby visitors, and support team members promptly.
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Know and follow all hotel safety and emergency procedures.

What We Offer

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At Concord Hospitality, we know our associates are our greatest strength. We pride ourselves on cultivating an environment where you can do meaningful work, grow your career, and enjoy coming to work every day.

If you take pride in delivering exceptional service, enjoy being part of a supportive team, and want to grow in the hospitality industry, we’d love to hear from you! Apply today.

We are proud to be an Equal Opportunity Employer (M/F/D/V) and maintain a drug-free workplace.