End User Computing Specialist

Punemid

OtherEnd

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Quick Summary

Overview

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC.

Technical Tools

OtherEnd

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Eligibility · Microsoft Windows Certification.

· Basic Working knowledge of Active Directory, Entra ID

· Basic networking knowledge, DNS, DHCP, VPN

· Capable to solve basic users level calls on Microsoft Windows, Office 365 related issues.

· Troubleshoot wired and wireless network related issues. · Fluent in English (Speaking, Writing) · 2-year relevant working experience.

Job Responsibilities. · Attending end user level technical calls / following IT ticketing portal

· Installation of Windows OS,and preparing new desktops and laptops ready with standard applications.

· Knowledge of Microsoft Intune

· Troubleshooting Laptop/desktop hardware issues and software applications on Windows and MacOS

· Coordinating with OEMs/Vendors related to hardware and software issues of Desktops/Laptops/Servers... etc.

· Software and Hardware Inventory/Asset management.

· Configuring MS O365 clients and troubleshoot relevant issues