Product Manager- AI

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Product ManagementProduct Manager

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Quick Summary

Overview

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC.

Technical Tools

Product ManagementProduct Manager

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

About the Role

~1 min read

We’re seeking a Product Manager to drive the strategy, development, and delivery of ConnectWise platform solutions, with a strong emphasis on AI-driven capabilities and workflow optimization. This role requires hands-on experience with AI platforms and tools to design and implement intelligent solutions that improve operational efficiency and partner outcomes.

You’ll work cross-functionally to define requirements, prioritize backlogs, and deliver data-driven, AI-enabled solutions that enhance productivity, automate workflows, and support partner growth.

Responsibilities

~1 min read

→Define and execute the product strategy and roadmap, with a focus on AI-powered features and workflow automation
→Gather and translate customer, market, and data insights into clear, actionable product requirements
→Identify, evaluate, and implement AI platforms/tools to improve operational workflows and product capabilities
→Manage and prioritize the product backlog to align with AI-driven innovation goals
→Collaborate with engineering, data, and AI/ML teams to deliver scalable solutions
→Monitor product performance, adoption, and user experience, leveraging AI insights where applicable
→Continuously identify opportunities to optimize workflows through AI and automation
→Represent the product with partners and stakeholders, articulating AI strategy and value

5+ years of product management or related experience
Required: Hands-on experience with AI/ML platforms, tools, or solutions, particularly in driving workflow improvements or automation
Proven ability to leverage AI technologies to enhance product functionality and operational efficiency
Strong communication and problem-solving skills
Experience working closely with software development and data teams
Ability to manage multiple priorities in a fast-paced environment
Detail-oriented with a strong partner- and outcome-focused mindset

Nice to Have

~1 min read

Experience in MSP, SaaS, or technology platforms
Familiarity with Agile, SDLC, and Atlassian tools
Experience with AI platforms (e.g., OpenAI, Azure AI, automation tools, or similar) in a product environment
Experience with ConnectWise or similar platforms