Construction Servicing Specialist

Nyc (hybrid)Hybridmid

OtherLoan Servicing Specialist

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Constrafor is a SaaS and fintech platform purpose-built for construction. We are setting new standards of productivity and cost-efficiency for the way General Contractors and Subcontractors manage procurement & financial transactions. With over $30 million of VC financing, we are forging the path for construction innovation. Join us on our mission to advance the largest industry in the world.

We are looking for a Construction Servicing Specialist who is passionate about creating long lasting client relationships and has the skills and experience to deliver outstanding results. You will be a part of a meticulously assembled team that shares this passion for managing high profile accounts at or ahead of target goals while delivering an outstanding client experience. The Construction Servicing Specialist is responsible for improving collection rates by employing comprehensive account management efforts, skip tracing, and all duties subsequent to loan funding (e.g. client payment plans, contract extensions, due date changes) hardship requests, as well as monitoring ongoing portfolio delinquency levels. This role reports directly to the Director of Servicing.

📝 Key Responsibilities:

Work with clients to satisfy any deficient balances.
Review, monitor, and engage with a high volume of customers per day.
Review delinquent accounts daily, and maintains losses at or below established guidelines for assigned job duties.
Accurately documents all account activities and pertinent information to include but not limited to project performance and expected payment timelines.
Meet individual and departmental objectives set by department leadership.
Efficiently assess and recommend action to clients concerning all project and/or invoice repayment issues.
Make recommendations to management for invoices and clients needing additional attention.
Strives to continuously improve the quality and productivity of work.
Be an important part of a lean but growing team with touch points across the organization.

📈 Qualifications:

2+ years of collections or accounts receivable experience.
An aptitude in de-escalating difficult situations and problem solving.
Exceptional organizational skills and attention to detail.
Ability to work under tight deadlines and exhibit grace under pressure.
Strong ability to negotiate repayment plans for varying levels of delinquency.
Prior knowledge of Uniform Commercial Code guidelines is a plus.
College degree desired. High school diploma or GED required.
Firm understanding of finance and construction industry best practices.
Intermediate Excel skills and general computer literacy.
Aptitude for working independently while maintaining a team first mentality.
Desire to improve a client’s financial situation with the ability to make tough decisions.
Experience in a finance environment is preferred.
Excellent written and verbal communication skills.