Senior Product Manager

We're looking for a Senior Product Manager to own the strategy and execution of our Voice of Customer (VoC) product. VoC is a critical part of Contentsquare's qualitative analysis suite, enabling teams to launch AI-powered surveys, combining qualitative insights with quantitative analytics to fully understand user behavior. Your work will help connect the "what" of behavioral data with the "why" of direct user feedback.

This is a high-impact role at the intersection of customer research, AI innovation, and platform unification. You'll partner closely with an Engineering Manager and a team of five frontend and backend engineers, forming the core of a Product Trio that drives discovery and delivery for VoC. You'll also collaborate with teams across Conversation Intelligence, Experience Analytics, and our Sense AI platform to ensure VoC evolves as an integral part of the unified Contentsquare experience.

Three strategic priorities define this role right now:

• Define and own the product vision, strategy, and roadmap for VoC Surveys, balancing short-term execution with a 6 to 18-month strategic horizon

• Identify opportunities to deepen VoC's integration into the unified Contentsquare platform, ensuring the product delivers value as part of the full journey intelligence story

• Ruthlessly prioritize among competing goals, ensuring whole increments of product are delivered rather than half-finished initiatives

• Craft and communicate a compelling narrative for VoC's evolution to stakeholders, executives, and cross-functional partners

• Conduct deep customer and market research to understand user needs, competitive dynamics, and emerging trends in qualitative analytics and VoC.

• Translate customer insights, field feedback, and usage data into a data-driven roadmap that maximizes value.

• Partner with design and engineering to drive discovery, validating hypotheses through research, prototyping, and experimentation.

• Champion an AI-first approach to VoC, working with Sense AI and Applied AI teams to embed intelligent automation across survey creation, analysis, and insight generation.

• Identify opportunities to apply AI and machine learning to surface patterns, predict sentiment, and reduce time-to-insight for customers.

• Partner daily with your Engineering Manager and team of five engineers as part of the Product Trio, ensuring alignment across discovery and delivery.

• Collaborate with other product teams across the company to drive platform-level synergy.

• Build strong relationships with Customer Success, Sales, and Marketing to ensure the product meets the needs of the market and supports go-to-market priorities.

• Define product KPIs and success metrics; own performance tracking and use data to continuously inform roadmap decisions.

• Monitor product health, support ticket trends, and quality KPIs, prioritizing improvements that drive customer satisfaction and retention.