Lead Learning Specialist – London

As a Lead Learning Specialist in our London office, you will work on a variety of projects, ranging from developing Leadership content & on new platform functionalities in partnership with SME’s and the opportunity to deliver online and in-person sessions. 

If you are a self-motivated and creative individual who thrives in a fast-paced environment, we invite you to apply for this exciting opportunity.  Join our team and contribute to the growth and success of our organization by designing and delivering impactful training solutions. 

You will work with business partners to identify training needs and create instructor-led and virtual training using innovative solutions. You will partner with multiple teams to forecast potential contact drivers, plan troubleshooting, and curate a learning experience for our teams that meets them “where they are.” You will challenge learners’ understanding through relevant activities, author measurable learning objectives, and develop materials that promote transfer, retention, and application. You will work under tight deadlines with minimal supervision in a fast-paced, dynamic environment where quality, creativity, and accountability are a tradition. 

Training will be conducted as most appropriate; in person, in classroom or workshop settings, online or asynchronous. The successful candidate will be responsible for designing and developing coursework, facilitating sessions as well as managing online courses. 

• Collaborate with stakeholders: Work closely with project managers, subject matter experts, and other key stakeholders to analyse training needs and create effective learning solutions that align with the organization's objectives. Collaborate with the project teams to ensure completion of the training in accordance with the agreed project plan. 

• Instructional design expertise: Utilize your deep knowledge of instructional design principles and methodologies to design, develop, and deliver engaging and interactive training materials. This includes e-learning modules, SME-led training as part of the hybrid training approach, and other multimedia resources using AI. Analyse and apply trends and best practices in learning technologies and instructional design. 

• Agile project management: Apply an agile project management approach to ensure timely delivery of training solutions. This includes effectively managing priorities, setting realistic timelines, and adapting to changing project requirements. 

• Content creation: Be creative and seek solutions outside generally used practices. Create and curate content that is visually appealing, user-friendly, and effective in meeting the learning objectives. This may involve conducting research, organizing information, and writing clear and concise instructional materials. 

• Evaluation and improvement: Assess the effectiveness of training programs through evaluations and feedback mechanisms. Continuously seek opportunities for improvement and make necessary adjustments to enhance the learning experience. 

• Training materials: Drive targeted technical upskilling in support of client digital transformation. Create virtual instructor-led training materials such as, but not limited to Facilitator and Participant materials, slide decks, Instructional Guides, Job Aids, etc. Develop instructional videos including scripts, storyboards, and video captures. 

• Online training: Create online interactive training using the Articulate 360 suite (Rise & Storyline experience required) and Adobe Creative Suite. 

• Training delivery: Facilitate virtual instructor-led sessions, leveraging technical expertise gained through train-the-trainer, system hands-on practice, and mentoring by Project Lead. 

• At least 7 years’ experience in a Learning & Development focused role, with 2+ years’ experience in graphic or instructional design - Articulate 360 suite (or similar).
• Bachelor’s degree in a relevant field and / or previous work experience.
• Certified Coach & Experience in Leadership & Talent Development.
• Ability to facilitate technical workshops in-person or virtual in an engaging manner.
• Excellent oral and written communication skills in English. 
• Understanding of AI, technology and best practices in the e-learning field.
• Ability to effectively convey technical information to non-technical colleagues. 
• Experience developing content and supporting Digital Adoption Platforms (DAP), such as WalkMe. 
• Solid knowledge of instructional theory and instructional systems design, including assessment.
• Ability to thrive in a collaborative environment and to bring an energetic and innovative approach to work.
• Ability to interact with all levels within the organization.
• Experience within a corporate environment with global multi-site operations is considered an advantage. 

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.