Help Desk Analyst

United States·Memphismid

OtherHelp Desk Analyst

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Quick Summary

Key Responsibilities

Deliver first-level, second-tier technical support for end-users, focusing on hardware and software for desktop computers.

Requirements Summary

This position requires a combination of technical expertise, problem-solving skills,

Technical Tools

OtherHelp Desk Analyst

Since 1990, Cook Systems has partnered with organizations across the country to solve technology challenges and build strong technology teams. As a veteran-owned IT consulting company, we combine decades of industry experience with a continued focus on how technology, AI, and the way people work are evolving.

Our work spans technology consulting, talent development, and AI-enabled solutions. We value people who take ownership, adapt quickly, communicate well, and care about the quality of their work. Whether you’re early in your career or bringing years of experience, you’ll have the opportunity to keep building your skills, contribute to meaningful client work, and grow with a company that continues to evolve with the industry.

Help Desk Analyst

Memphis, TN (onsite 100%)

6 months or longer

The Technical Support Specialist provides first-level, second-tier technical support to end-users for hardware and software issues on desktop computers across the ALSAC organization. This role involves direct customer interaction and technical assistance for computer systems, software, and hardware.

Responsibilities

~1 min read

→Workplace Setting: Onsite #LI-Onsite
→Job Type: Contract
→Seniority Level: Associate Level
→Job Function: Information Technology

What We Offer

~1 min read

We want our employees to have benefits that support their health, financial well-being, and life outside of work. Eligible Cook Systems employees have access to a comprehensive benefits package beginning the first of the month following their hire date, including:

✓Medical coverage through Blue Cross Blue Shield, with two plan options

✓Dental and vision coverage

✓Life, critical illness, and accident insurance through Unum

✓Flexible Spending Account and Dependent Care FSA options through Navia

✓Health Gap Insurance through Sun Life

✓401(k) retirement plan through The Standard, with eligibility after six months