Help Desk Analyst

United States·Pittsburghmid

OtherHelp Desk Analyst

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Quick Summary

Overview

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states. We are now hiring a Full-Time Help Desk Analyst in Pittsburgh, PA.

Technical Tools

OtherHelp Desk Analyst

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states.

We are now hiring a Full-Time Help Desk Analyst in Pittsburgh, PA. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.

Starting Rate: $50,000

Responsibilities

Provide prompt, courteous support company wide, in person or via phone or email
Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
Understand and Follow documented service operations, policies, and procedures
Provide prompt, courteous, and complete resolution of customer requests
Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
Travel to local offices to troubleshoot and resolve issues
Document, track and monitor technical problems and solutions
Prepare activity reports
Inform management of recurring problems
Redirect problems to correct resource
Identify and escalate situations requiring urgent attention
Administer help desk software

Minimum Requirements

Minimum one year of professional IT experience
Audio / Visual experience a plus
Valid Driver's License
Some proficiency in AD, Office365, Multiple browser’s, Computer Hardware
Experience supporting Android and iPhone, Mobile Device Management a plus
Logical troubleshooting skills
Excellent time management and interpersonal skills and a high-level attention to detail
Understanding of best security practices and continual updating of knowledge base

Why Community Options?