Community Health Worker (CHW)

The CHW partners closely with the Medical Director, Advanced Practice Provider (APP), Registered Nurse (RN), Pharmacist, and Care Navigators to help patients overcome barriers to care, improve health outcomes, and remain engaged in primary care services. CHWs conduct home visits, support collection of non-diagnostic health information, assist with technology and telehealth access, and connect patients to community-based resources. 

• →Does not perform clinical triage. 
• →Does not provide medical advice.
• →Does not perform clinical assessments or nursing functions.
• →Escalates all clinical concerns to licensed clinical personnel in accordance with organizational protocols and California scope-of-practice requirements.

• High school diploma or equivalent required.
• Community Health Worker certification or formal CHW training preferred.
• Minimum one (1) year of experience working in healthcare, community outreach, social services, care coordination, or a related field preferred.
• Experience working with Medicare Advantage, older adults, or medically complex populations preferred.
• Bilingual English/Spanish preferred.
• Valid California Driver's License, reliable transportation, and proof of insurance required.
• Ability to travel throughout assigned service areas for home visits and community outreach.
• Basic computer proficiency required; Electronic Medical Record (EMR) experience preferred.
• Demonstrated ability to work effectively with culturally diverse populations and communities.

• Strong relationship-building and patient engagement skills. 
• Ability to work effectively with diverse populations and underserved communities. 
• Knowledge of community resources and social service programs. 
• Strong communication, listening, and motivational interviewing skills. 
• Ability to work independently in field-based environments. 
• Excellent organizational and documentation skills. 
• Commitment to patient-centered care and cultural humility. 
• Ability to manage multiple priorities while maintaining professionalism and compassion. 

To apply for this position or for more information about COPE Health Solutions, visit us at https://copehealthsolutions.com/careers/open-positions/.