Director of Housekeeping

Position Summary:

Holding more than 15 years experience within a luxury hospitality environment, with at least 10 years in a managerial role, the Director will manage all aspects of the guest environment experience across 50+ guest rooms & cottages (Horizons) over 26 acres. Managing a team of 10+ GE Attendants, the Director will manage the daily operations of the rooms and public spaces teams to include resourcing, procurement, inspections, recruitment and training. As a member of the executive team, and a project lead relevant to ongoing renovation, the Director will assume fiscal responsibility / budget control relevant to the management of efficiencies and proper processes and procedures to ensure consistency in the quality and organization of the CBC brand. This is a definite “hands on” role where the Director will have specific training and / or knowledge of housekeeping / laundry treatment, advanced cleaning and sanitizing protocol. The Director is a strong communicator and a proficient user of the Microsoft suite and able to effectively manage relationships at all levels of the organization.

Duties, Tasks and Responsibilities:

• Responsible for the recruitment, training, promotion, coaching and counselling of the housekeeping team.

• Plan and manage all work in the Housekeeping Department and distribute assignments accordingly; assign regular and special duties to house persons, room attendants, public space and laundry attendants.

• Schedule employees and assign days off according to occupancy forecasts and labor standards; maintain a time-log record book of all employees within the department.

• Responsible for bi-weekly payroll report and gratuities in accordance with the daily sheets for room attendants.

• Inform new employees about regulations; train and assign new employees to work with experienced employees; check the work of new employees and review the reports made by supervisors.

• Inspect the housekeeping staff regularly to check quantity and quality of work.

• Approve all supply requisitions.

• Maintain the lost and found department and is responsible for all lost and found items; when possible, determine the rightful owner of and make arrangements for the return of lost items.

• Develop effective strategies to communicate with other departments.

• Develop departmental budget and, after approval, monitor and take corrective action as necessary to ensure that financial goals are attained.

• Make recommendations regarding necessary capital expenditures and special maintenance and repair improvements.

• Develop and implement linen, supply and other inventory management programs to control expenses.

• Plan “deep cleaning” activities and schedules for club’s public and guestroom areas.

• Participate in ongoing evaluation programs to ensure that all club areas meet cleanliness, safety and other standards.

• Serve as an ad hoc member of appropriate club committees.

• Plan professional development and training activities for supervisors and the team.

• Work with other department heads for set-up of furniture and other necessary items for special events.

• Conduct regular inspections of all club facilities to schedule requirements for special cleaning.

• Maintain MSDS forms and conduct chemical safety training programs for department personnel.

• Supervise compliance with outsourced cleaning contractors.

• Interact with Purchasing Department personnel for procurement of all necessary items for department.

• Attend department head and other staff meetings.

• Complete other appropriate tasks or duties assigned by General Manager.

Skills/Knowledge:

• Knowledge of cleaning supplies, equipment and techniques required.

• Ability to train and supervise workers and to communicate effectively.

• Able to administer all housekeeping services for the clubhouse, guest rooms and public and staff areas.

• Knowledge of and ability to perform required role during emergency situations.

Education and/or Experience:

• University Degree with at least 10-15 years progressive experience with a luxury brand

• Club, resort or other hospitality industry housekeeping experience.

Licenses and Special Requirements:

Physical Demands and Work Environment:

• Exposure to loud noise levels and chemicals.

• Frequent lifting, bending, climbing, stooping and pulling.

• Continuous standing and walking.