Out of Hours Officer

Weekdays 06.00-09.15 and 16.30-22.30. 

Saturday, Sunday and Bank Holidays 06:00-14:00 or 14:00-22:30. 

We have a 2-week rolling rota and it is mandatory to work 1 in 2 weekends. 

This is an essential role in supporting people in Cornwall to return to or remain in their homes and to be as safe and independent as possible with the support of our community care services.

It is the responsibility of the out of hours team to –

• Provide out of hours cover on a predetermined rota basis
• Ensure staff sickness/absence is covered and recorded
• Be accessible to staff and service users
• Accept and process referrals received outside of usual office hours
• Provide advice, guidance and support to service users and staff when contacted for assistance
• Follow Corserv Care’s policies and procedures by reporting any relevant incident to the out of hours manager
• Be first point of contact if a major incident or safeguarding occurs

• Ensure all decisions and actions are recorded and reported to the relevant teams

   

In addition, the out of hours team must be contacted if any of the following events occurs and such events should be escalated to the out of hours manager – 

• Death or serious injury/illness of a service user of member of staff
• Safeguarding concerns
• A service user requires urgent, professional medical intervention
• Reportable incidents, illness and infections
• Member of staff acting in breach of their contractual obligations  

• Accepting referrals for the Steps team and setting them up on the system when required.

   

The role will assist in the induction and training of new staff by confirming and demonstrating best practice, shadowing, and generally supporting them with calls and familiarisation with Corserv Care’s policy and procedures. 

In addition to basic duty hours, to undertake the duties of the post at other times in accordance with the reasonable requirements of the Management Team to meet the needs of the service.

Maintain and update own training relevant to the post and take an active part in the development review of own work, suggesting areas for learning and development in the coming year, it is a requirement of the role that the postholder will take part in regular supervision with their line manager or supervisor.

The post holder must:

1. undertake other duties appropriate to the grading of the post as and when required. 
2. be willing to move between calls handling and administration. 
3. carry out their duties with regard to the Corserv Care’s Equal Opportunities Policy. 
4. undertake training as required. 

5. act at all times within the requirements of the Health and Safety legislation.

    

• Good knowledge and skills in the use of databases including data input/record keeping.
• Good IT skills and ability to learn new software. 
• Ability to work in a fast-paced environment and work to deadlines.
• To be able to remain calm and offer excellent customer service over the telephone.

The following qualifications and experience are desirable but not essential

• Previous out of hours experience in a health or social care environment
• Experience in health or social care   

Trusted – Positive – Innovative – Collaborative – Join us

It’s a great time to work with us at the Corserv Group. We are proud to be contributing to a brighter future for Cornwall with exciting plans to generate growth and opportunity across the County and beyond. We work in collaboration with Cornwall Council to provide the best possible services and care. Whichever business area you join, you’ll be part of a supportive and creative team of professionals. You’ll have a friendly and collaborative workplace and investment in your professional development.

With a diversity of roles across our group of businesses, we’re a great destination for developing your career whilst living in the beautiful county of Cornwall. We are committed to equality and diversity and welcome all applicants from all background and experience.

ABOUT THE TEAM

Corserv Care is part of the Corserv Group (a Cornwall Council Company). Corserv Care brings together existing services, TEC Services, STEPS Reablement service, Care and Support, Day Opportunities, Respite Services, Proper Job Café and Employment Services under one brand, to improve the quality, capacity and resilience of the care market in Cornwall.