TEC Customer Support Officer

United Kingdom·Cornwall And Isles Of Scillymid

OtherOfficer

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Quick Summary

Overview

Join Our Team at Corserv Care as a Customer Services Support (TEC Services) Technology Enabled Care (TEC) Salary: £25,947.47 per annum Working Hours: 37 per week, Monday to Friday, with 1 Saturday in 4 required to work and therefore a day off in the week Contract Type: Permanent Base: Victoria…

Requirements Summary

Qualifications & experience essential criteria: Level 3 in Customer service or relevant experience in administration or customer care Good knowledge and skills in the use of databases including data input/record keeping.

Technical Tools

customer-support

Technology Enabled Care (TEC)

What We Offer

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About the Role

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Being first point of contact for customers, families and health and social care professionals.
Handling initial enquiries and responding accordingly
Process referrals
Discussing and recommending suitable TEC packages to meet the person’s needs.
Arranging installation and maintenance of (TEC) equipment
Ensure installation priority targets are met.
Supporting with stock management
Arranging self-installation postal
Post installation customer interaction
Building and maintaining client records
Maintaining accurate records of activity
Occasional emergency call monitoring

Requirements

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Level 3 in Customer service or relevant experience in administration or customer care
Good knowledge and skills in the use of databases including data input/record keeping.
Excellent communication skills
Full Driving Licence. A company van is based at the office and is used for the role.

Duties will be proportioned out on a rota basis and flexibility will be essential in order to meet the needs of our TEC service and customers.

About Corserv Care

Trusted – Positive – Innovative – Collaborative – Join us

It’s a great time to work with us at the Corserv Group. We are proud to be contributing to a brighter future for Cornwall with exciting plans to generate growth and opportunity across the County and beyond. We work in collaboration with Cornwall Council to provide the best possible services and care. Whichever business area you join, you’ll be part of a supportive and creative team of professionals. You’ll have a friendly and collaborative workplace and investment in your professional development.

With a diversity of roles across our group of businesses, we’re a great destination for developing your career whilst living in the beautiful county of Cornwall. We are committed to equality and diversity and welcome all applicants from all background and experience.

ABOUT THE TEAM

Corserv Care is part of the Corserv Group (a Cornwall Council Company). Corserv Care brings together existing services, TEC Services, STEPS Reablement service, Care and Support, Day Opportunities, Respite Services, Proper Job Café and Employment Services under one brand, to improve the quality, capacity and resilience of the care market in Cornwall.

Corserv Care look forward to receiving your details and we will respond to your application.