IT Assistant - INTERNATIONAL

INTERNATIONAL CANDIDATES ONLY We’re looking for an IT Assistant to join our team and support our lead Systems Architect in building and maintaining a powerful, AI-driven solution for personal injury demand writing. This is a fully remote opportunity for someone who enjoys hands-on technical work, learning new systems, and being part of a growing legal tech environment. A big part of this role will involve working within Zoho—helping manage workflows, user access, system processes, and supporting day-to-day operations across the platform. In this role, you’ll: • Assist in maintaining OCR pipelines for medical and legal documents • Support testing and monitoring of AI/LLM workflows • Help manage user access and features within client portals and dashboards • Assist with API integrations and troubleshooting • Monitor system performance and report issues • Support data security and compliance (including HIPAA) • Help document systems and workflows • Provide general IT support to internal teams We’re looking for someone who has: • 1–3 years of experience in IT support or technical roles • Basic knowledge of OCR tools, AI systems, or data workflows • Familiarity with Python or JavaScript (basic level is okay) • Exposure to cloud platforms like AWS, Azure, or GCP • Understanding of APIs, integrations, or databases • Strong problem-solving skills and attention to detail • Good communication skills in English Nice to have: • Experience with legal tech or healthcare data • Exposure to AI tools, automation, or data pipelines • Familiarity with system monitoring and documentation • Interest in growing into a more advanced technical role This is a great opportunity to gain hands-on experience with advanced AI systems and legal technology while working closely with a senior technical leader in a fast-growing environment.