Remote personal injury training supervisor

About the Role: We are seeking an experienced and motivated Personal Injury Trainer / Supervisor to join our growing team. In this role, you will be responsible for training, coaching, and overseeing a team of intake specialists and case managers handling personal injury matters. This is a key leadership position focused on improving team performance, ensuring quality client interactions, and maintaining operational efficiency. Key Responsibilities: Train new hires on personal injury processes, case intake procedures, and client communication standards Develop and implement training materials, scripts, and performance guidelines Monitor team performance, calls, and case handling to ensure quality and compliance Provide ongoing coaching, feedback, and performance evaluations Identify areas for improvement and implement strategies to increase productivity and conversion rates Work closely with management to refine processes and optimize team efficiency Assist in onboarding and continuous development of team members Qualifications: 2+ years of experience in personal injury (intake, case management, or legal support) Previous experience in training, coaching, or supervising a team Strong understanding of personal injury workflows and client intake processes Excellent communication and leadership skills Ability to manage and motivate a remote team Highly organized with strong attention to detail Comfortable working in a fast-paced, performance-driven environment Preferred Qualifications: Experience working with U.S.-based law firms Bilingual (Spanish preferred) Familiarity with CRM/case management systems What We Offer: Fully remote position Competitive compensation based on experience Opportunity for growth within a rapidly expanding organization Collaborative and supportive team environment