Principal Delivery Lead - 11399

United States·Ann ArborRemoteMid-Senior Levellead

OtherDelivery Lead

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Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

As a Principal Delivery Lead your role will combine leading solution design within Coupa’s largest and most complex implementations and defining best practices within the Professional Services Center of Excellence (COE). Your main responsibilities will be to provide strategic guidance, knowledge transfer and best practices to the implementation teams. This role involves a combination of technical proficiency, problem-solving skills, strong domain expertise and great interpersonal abilities to influence delivery, product and key customer stakeholders

Lead professional services projects with some of the largest companies in the world, as the accountable design face (Solution Manager) with the objective of driving optimal design quality, leading industry practices, and maximum synergy across the entire Coupa suite
Perform a Leading role within the Coupa Professional Services COE to drive enablement on business process expertise and consulting best practices across the wider Coupa delivery teams
Conduct architectural design reviews on implementations to ensure quality in delivery from our and partner implementation teams
Develop and implement standardized procedures, templates and tools to enhance the quality of delivery team operations
Collaborate with documentation and product management teams to share expertise in further developing content & product
Foster and develop relationships with customers key stakeholders
Develop & coach talent, in and out of projects, in the consulting expectations to ensure the right skills mix to meet customer success

Must have hands-on Coupa experience (implementation / consulting)

15+ years in Procure-to-Pay / Source-to-Contract (consulting, SaaS, or in-house)

Experience leading teams or global SaaS implementations

Strong client management with proven delivery of workshop management, successful & on-time go-lives

Deep understanding of Procurement + Finance processes and systems

Experience across industries (e.g. Healthcare, Retail, FS, Manufacturing, Oil & Gas)

Strong stakeholder management (exec-level, cross-region) and communication skills

Strong understanding of delivery methodologies and customer success principles

Highly organized, strong problem-solving and analytical skills

Experience with similar platforms (e.g. Ariba, Ivalua, Jaggaer, GEP) is a bonus

Willingness to travel regionally and possibly globally

The estimated pay range for this role is $152,000 - $198,000

The starting salary for the successful candidate will be based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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