Customer Retention Specialist

United States·Charlottemid

OtherCustomer Retention Specialist

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Quick Summary

Overview

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC!

Key Responsibilities

Provide fantastic customer service focused on dispute resolution and overcoming challenges Build value in the CPI brand to drive long term relationships with customers as a leading competitor in Security and Home Automation industry.

Requirements Summary

Upbeat personality and a fun, positive attitude 2 - 3 years previous sales or customer retention experience Strong customer service and people skills Ability to consistently meet and exceed performance targets Coachability with a desire to grow…

Technical Tools

salesforce

Responsibilities

~1 min read

→Upbeat personality and a fun, positive attitude
→2 - 3 years previous sales or customer retention experience
→Strong customer service and people skills
→Ability to consistently meet and exceed performance targets
→Coachability with a desire to grow professionally
→Ability to work a flexible schedule, including weekends
→Experience with CRM system such as SalesForce is a plus, but not required
→Exceptional sales skills are a plus, particularly with strong upselling and closing abilities

$50,000 to $80,000 Annual Compensation
Base hourly rate with tiered commission structure, performance based, training and quarterly bonus
Higher shift pay for working nights and weekends
Great medical, dental, vision, 401(k) with company matching, short- & long-term disability and life insurance options. Company paid holidays, floating holiday, and PTO
Free monitored security system after 90 days.
Engaging and fun company culture that’s made up of a diverse group of people
Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director