Customer Support Specialist (Customer Service Representative - CSR)

United States·CincinnatiContract-to-Hiremid

Customer SupportCustomer Support SpecialistCustomer

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Overview

Technical Tools

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Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human.

Notice of E-Verify Participation:

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

Right to Work Notice:

If you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way. Neither should the place you were born or another aspect of your national origin. A part of U.S. immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. You can read this law at 8 U.S.C. § 1324b. The Immigrant and Employee Rights Section (IER) may be able to help if an employer treats you unfairly in violation of this law. The law that IER enforces is 8 U.S.C. § 1324b. The regulations for this law are at 28 C.F.R. Part 44. Call IER if an employer: Does not hire you or fires you because of your national origin or citizenship status (this may violate a part of the law at 8 U.S.C. § 1324b(a)(1)) Treats you unfairly while checking your right to work in the U.S., including while completing the Form I-9 or using E-Verify (this may violate the law at 8 U.S.C. § 1324b(a)(1) or (a)(6)) Retaliates against you because you are speaking up for your right to work as protected by this law (the law prohibits retaliation at 8 U.S.C. § 1324b(a)(5))

As a Customer Service Rep, you will support inbound customer inquiries and resolve customer issues by delivering world-class customer service. In Company Support, we continually seek individuals with a keen passion for delivering exceptional customer experiences, a desire to make a positive impact, a commitment to their work, the ability to elevate the performance of their team members and display enjoyment for solving complex customer issues.

Ensuring that all customer escalations and complaints are managed to excellent professional standards and within Company terms and policies.
Receiving inbound contacts calls and completing outbound contacts (callbacks, responses, etc.) to ensure that all queues are maintained, and all service levels are met.
Demonstrating sound negotiation, problem-solving and conflict resolution skills by working to resolve issues within your own authority and parameters whenever possible, while utilizing sound judgment to understand when it will be both effective and necessary to escalate to a higher authority.
Advocating as the voice of the customer to Company. Proactively make recommendations to address the root causes of escalations and complaints by leveraging escalation contacts and processes.
Sharing information and knowledge with other team members to recognize and reduce the number of repeated issues.
Capturing all pertinent customer contact information accurately and concisely within the data capture systems and ensure data is properly maintained.
Following escalation and complaint procedures in order to ensure that all customer escalations and complaints are tracked, and all relevant parties are informed of actions taken to resolve issues.
Utilizing appropriate tools to ensure the customer receives relevant information and identify knowledge gaps and/or outdated policy/procedure which caused frontline efforts to fail.

Requirements

~1 min read

High school diploma or equivalent
Minimum 2 years of customer service and/or contact center experience
Experience in de-escalating situations with dissatisfied customers, with an ability to be patient and empathic
Proficiency in MS Outlook, Word, PowerPoint and Excel skills

Location & Eligibility

Where is the job

Cincinatti, United States

On-site at the office

Who can apply

Open to applicants worldwide

Listed under

United States

Listing Details

Posted: February 10, 2026
First seen: April 3, 2026
Last seen: May 11, 2026

Posting Health

Days active: 37
Repost count: 0
Trust Level: 42%
Scored at: May 11, 2026

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Cprime

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Cprime is a global consulting firm helping transforming businesses get in sync. They help visionary business leaders compose solutions, execute implementations, and perform against business goals.

Employees

750

Founded

2003

Domain

cprime.com

Jobs

View 13 jobs

View company profile

Salary

USD 20–20

per year