Key Administrative & IT Support

Key duties would be: Dynamics NAV Administration: Navision version W1 13.1 Managing user accounts and access permissions to ensure appropriate system security and role-based access. Setting up and configuring user profiles to align with departmental requirements. Handling data imports and exports to support operational efficiency and data integrity. Generating and distributing standard reports to support business decision-making. Troubleshooting common issues such as application access failures, remote session connectivity problems, and unlocking user sessions caused by improper logouts. Managing audit trails for the business within Dynamics Nav. Manage type of request that need to go to the Navision service provider. IT Support and Coordination: Language English, French and Creole Performing basic IT troubleshooting (365/Windows/Printing/Teams/Hardware); supporting users with best practices and acting as local point of contact for global support in case of complex issues. Overseeing stock and build locations to ensure users have the necessary IT tools while maintaining control over inventory within the Stock/IT office in alignment with the global support field engineer Note: Distribution of stock is not for this purpose; users must follow the formal ServiceNow (SN) request process for tool allocation. Supporting inventory management and coordinating with vendors for local deliveries when required. Managing mobile devices and SIM cards for the site, including coordination with various service providers. Providing technical assistance to Concept Stores, particularly in resolving connectivity and printing issues acting as local point of contact for global support vendors on site. There are 6 sites that will need to be supported. Assist LITO with escalating Network issues be it with Wi-Fi or Lan, acting as local point of contact when required. Supporting local IT projects in agreement with LITO, acting as local point of contact and coordinator when required.IT/OT support in the Production environment such as Label printing support and security CCTV systems and other IT/OT technologies at the site. Requirements Bachelor’s Degree in IT or related field 2-3 years of experience Kindly consider your application unsuccessful should you not be contacted within 7 working days