Crashplan8d ago

IT Operations & Network Security Specialist

Bangaloremid

EngineeringOperationsSecurityIT & Administration

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Quick Summary

Key Responsibilities

Provide Tier 2/3 technical support for infrastructure and system-related issues Manage escalated incidents and ensure resolution within defined SLAs Maintain IT documentation including SOPs,

Technical Tools

EngineeringOperationsSecurityIT & Administration

Who We Are:

C rashPlan® provides cyber-ready data resilience and governance in a single platform for organizations whose ideas power their revenue. With its comprehensive backup and recovery capabilities for data stored on servers, on endpoint devices, and in SaaS applications, CrashPlan’s solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide. From ransomware recovery and breaches to migrations and legal holds, CrashPlan’s suite of products ensures the safety and compliance of your data without disruption.

What You Will Be Doing

We are seeking a proactive and hands-on IT Operations & Network Security Specialist to manage and maintain our on-site IT environment. This role is responsible for ensuring reliable network connectivity, endpoint management, IT asset lifecycle control, and secure day-to-day IT operations. The ideal candidate will bring strong technical expertise, a problem-solving mindset, and a security-first approach to maintaining stable and efficient IT infrastructure.

Responsibilities

~2 min read

IT Operations & User Support:

→Provide Tier 2/3 technical support for infrastructure and system-related issues
→Manage escalated incidents and ensure resolution within defined SLAs
→Maintain IT documentation including SOPs, network diagrams, and operational logs
→Support system upgrades, maintenance schedules, and infrastructure improvements

IT Asset & Endpoint Management:

→Maintain accurate inventory of hardware and software assets
→Oversee procurement, configuration, deployment, and decommissioning of IT devices
→Ensure endpoints are secured with appropriate patching and antivirus tools
→Support onboarding and off-boarding processes including access provisioning and device allocation

Security & Compliance Support:

→Implement IT controls aligned with internal security policies and industry standards
→Support audit readiness and compliance documentation
→Manage vulnerability assessments and patch management processes
→Stay updated on emerging threats and recommend proactive security improvements

Network & Infrastructure Management:

→Manage and maintain office network infrastructure including switches, routers, firewalls, structured cabling, and patch panels
→Configure and monitor LAN/WAN, VLANs, ACLs, NAT, and traffic management
→Deploy and optimize enterprise Wi-Fi networks with secure authentication protocols
→Troubleshoot and resolve connectivity, bandwidth, and latency issues
→Coordinate with ISPs and vendors to ensure high network uptime

Firewall & Security Administration:

→Administer enterprise firewall solutions and maintain security policies
→Monitor firewall logs, VPN access, and network traffic
→Conduct periodic security audits, rule reviews, and patch updates
→Respond to and mitigate network security incidents

Requirements

~1 min read

Bachelor’s degree in IT, Computer Science, or related field
5+ years’ experience in IT operations, infrastructure, and network administration
Strong knowledge of LAN/WAN, firewalls, VPNs, Wi-Fi, and endpoint management
Experience managing on-site IT infrastructure in multi-user environments

Requirements

~1 min read

CISM / CISSP / CompTIA Security+ certification
CCNA / CCNP certifications
Microsoft Azure Administrator or related certifications

Key Competencies

Strong troubleshooting and analytical skills
SLA-driven and proactive mindset
Effective communication across technical and non-technical teams
Strong documentation and organizational skills
Ability to manage multiple priorities in a dynamic environment

Work Environment

On-site role
Alternate Saturday working schedule
Availability for after-hours maintenance or incident response as required

CrashPlan values workplace diversity and ensuring an environment of mutual respect. Employment opportunities are available to all applicants without regards to race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability, genetic information, or any other category protected by law. We believe that diversity and inclusion are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are proud to be an equal opportunity employer.