Crashplan12d ago

Technical Writer – Enterprise Software Products

Bangaloremid

EngineeringTechnical Writer

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Quick Summary

Key Responsibilities

We are looking for an experienced Technical Writer to create high-quality documentation for our enterprise software products and solutions focused on data resiliency, ransomware defense,

Requirements Summary

5-7+ years of experience as a Technical Writer,

Technical Tools

EngineeringTechnical Writer

Who We Are:

C rashPlan® provides cyber-ready data resilience and governance in a single platform for organizations whose ideas power their revenue. With its comprehensive backup and recovery capabilities for data stored on servers, on endpoint devices, and in SaaS applications, CrashPlan’s solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide. From ransomware recovery and breaches to migrations and legal holds, CrashPlan’s suite of products ensures the safety and compliance of your data without disruption.

What You Will Be Doing:

We are looking for an experienced Technical Writer to create high-quality documentation for our enterprise software products and solutions focused on data resiliency, ransomware defense, and data security. This role requires strong technical understanding, excellent communication skills, and the ability to work in a fast-paced startup environment with quick turnaround times.

Day in the Life:

Create, edit, and maintain clear, accurate, and user-friendly documentation for enterprise software products (user guides, admin guides, release notes, technical blogs, FAQs, etc.)
Collaborate closely with Product Management, Engineering, QA, and Customer Success teams, including remote teams
Translate complex technical concepts into easy-to-understand content for technical and semi-technical audiences
Ensure documentation stays current with frequent product updates and releases
Maintain consistency in tone, style, and terminology across all documentation
Meet tight deadlines and adapt quickly to changing priorities

Who You Are:

Required Qualifications:

5-7+ years of experience as a Technical Writer, preferably in enterprise software and/or cybersecurity/data protection domains
Excellent command of the English language (written and spoken)
Strong ability to understand and document complex software systems
Proven experience working cross-functionally with globally distributed/remote teams
Strong attention to detail and commitment to content quality
Ability to work independently with minimal supervision
Hands-on experience with Zendesk or similar knowledge base platforms

Work Environment & Expectations

Based in Bangalore, working from the HSR Layout office
Willingness to work alternate Saturdays
Comfortable with dynamic workloads and flexible work hours, typical of a startup environment
Speed, adaptability, and quick turnaround are essential

CrashPlan values workplace diversity and ensuring an environment of mutual respect. Employment opportunities are available to all applicants without regards to race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability, genetic information, or any other category protected by law. We believe that diversity and inclusion are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are proud to be an equal opportunity employer.