Customer Service Agent

• Growth Mindset: We set high standards, embrace failure, and are open to change.
• Be Customer-Centered: We focus on the end-to-end customer experience.
• Take Ownership & Dig Deeper: We are proactive, use data, and avoid shortcuts.
• Think Like a Start-Up: We move fast, stay flexible, and celebrate every win.
• Be Humble & Respectful: We assume positive intent, listen actively, and support one another.

• →Respond to customer inquiries via phone, chat, and email, ensuring all questions and requests are handled promptly and professionally.
• →Support order processing from start to finish with accuracy and attention to detail.
• →Receive, organize, and process product returns efficiently.
• →Assist at the front desk by greeting customers and managing in-person order pick-ups.
• →Maintain accurate and up-to-date customer records in the database.
• →Deliver an exceptional customer experience with every interaction.
• →Responsibilities may evolve over time; employees may be asked to take on additional duties as needed to support business priorities.

• Minimum 1 year of experience in a customer service or client-facing role
• Ability to lift, push or pull up to 50+ lbs.
• Strong verbal and written communication skills
• Proficient in Microsoft Office and able to learn new systems quickly

This role requires 5 on-site days weekly to ensure in-person collaboration, improved communication, effective teamwork, and real-time problem solving to enhance team synergy and productivity. A standard 40 hour work week is expected. 

The hourly rate of pay for this role is $18. The rate will be determined based on overall skills and experience.