Customer Service Associate

• Growth Mindset: We set high standards, embrace failure, and are open to change.
• Be Customer-Centered: We focus on the end-to-end customer experience.
• Take Ownership & Dig Deeper: We are proactive, use data, and avoid shortcuts.
• Think Like a Start-Up: We move fast, stay flexible, and celebrate every win.
• Be Humble & Respectful: We assume positive intent, listen actively, and support one another.

• →Respond promptly and professionally to customer inquiries via phone, email, live chat, and messaging platforms.
• →Resolve customer issues with empathy and efficiency, ensuring a positive experience and long-term satisfaction.
• →Maintain a high level of product and policy knowledge to provide accurate and helpful information.
• →Follow established procedures and guidelines while identifying opportunities for process improvement.
• →Collaborate with internal teams (e.g., Sales, Logistics, Technical Support) to resolve complex customer issues.
• →Manage a high volume of interactions while maintaining attention to detail and quality.
• →Meet and exceed individual and team KPIs, including customer satisfaction scores and response time metrics.
• →Document customer interactions accurately in CRM systems and escalate issues when necessary.
• →Build and maintain strong relationships with both internal and external customers through open, respectful, and solution-oriented communication.
• →Demonstrate a commitment to continuous learning and staying current with company products, services, and policies.
• →Uphold Adorama’s values and brand reputation in every customer interaction.
• →Perform other duties as assigned to support the department and company goals
• →Responsibilities may evolve over time; employees may be asked to take on additional duties as needed to support business priorities.

• 1–2 years of experience in a customer service or client-facing role (retail, e-commerce, or tech industry experience is a plus).
• High School Diploma or equivalent; college coursework or degree preferred.
• Exceptional written and verbal communication skills.
• Strong interpersonal skills with a customer-first mindset.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite and customer service platforms (e.g., Zendesk, Salesforce, Dynamics or similar).
• Excellent data entry and documentation skills.
• High emotional intelligence and the ability to remain calm under pressure.
• Strong problem-solving skills and a proactive approach to resolving issues.
• Willingness to learn and adapt to new tools, technologies, and processes.
• A team player who thrives in a collaborative environment.

This role requires three on-site days weekly to ensure in-person collaboration, improved communication, effective teamwork, and real-time problem solving to enhance team synergy and productivity. A standard 40 hour work week is expected.