Lalamove
Lalamove11mo ago

Customer Service Associate 客戶服務專員

Taipei,TaipeiFull-timemid
Customer SupportOtherCustomer Service RepresentativeCustomer Service Associate
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Quick Summary

Overview

客戶服務透過科技連結每一個角落，用正向、積極、熱情與專業態度，協助用戶與司機夥伴，解決使用上遇到的大小問題，為客戶創造難忘體驗，並使他們在使用 Lalamove…

Technical Tools
Customer SupportOtherCustomer Service RepresentativeCustomer Service Associate
客戶服務透過科技連結每一個角落，用正向、積極、熱情與專業態度，協助用戶與司機夥伴，解決使用上遇到的大小問題，為客戶創造難忘體驗，並使他們在使用 Lalamove 時更加順遂以及更加喜愛我們產品。
  • 利用即時通訊系統、郵件以及電話處理客戶的各類需求與問題。
  • 依照公司標準流程處理客戶司機夥伴諮詢、問題與抱怨。
  • 將用戶反饋的資訊供給相關部門以達成服務流程優化。
  • 負責後台系統資料輸入，將客戶服務互動的細節以及各項相關數據、內容準錯無誤的登錄於系統中。
  • 辨認複雜具難度之個案且提交給予資深團隊夥伴或主管。
  • 個性樂觀、積極熱情、有禮貌。
  • 有良好的情緒管理跟問題解決能力。
  • 能夠於週末、國定假日排班，08:00~21:00(每日上班 8 小時/中間休息1小時)，無大夜班。
  • 歡迎應屆畢業生或是無經驗者，我們有充足的教育訓練，提供全方位支持，讓你成為客服精英。
  • 月薪 31,000-35,000 元 (依能力核定薪資)。
  • 歡迎無經驗或具相關經驗者。

    • Location & Eligibility

    Where is the job
    Taipei
    On-site at the office
    Who can apply
    Same as job location
    Listed under
    Worldwide

    Listing Details

    Posted
    June 11, 2025
    First seen
    March 26, 2026
    Last seen
    May 15, 2026

    Posting Health

    Days active
    50
    Repost count
    0
    Trust Level
    27%
    Scored at
    May 15, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
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    Lalamove
    Lalamove
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    Lalamove is a leading on-demand delivery technology company that connects users with drivers in multiple countries, enabling fast and efficient delivery services.

    Employees
    3k+
    Founded
    2013
    Domain
    lalamove.com
    Jobs
    View 154 jobs
    View company profile

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    LalamoveCustomer Service Associate 客戶服務專員
    Apply Now