Returns Department Lead - ARC

At Adorama Rental Company, we are dedicated to empowering creators by working hand-in-hand to help them bring their vision to life—and beyond. As a trusted partner to the cinema community, we provide the tools, technical expertise, and innovative solutions that make the impossible possible. The Fulfillment and returns Specialist is responsible for the packing and presentation of all orders including accurate scanning and vetting processes of Equipment. Responsibilities include the management of physical inventory, management systems, database management, forecasting, requisitioning of internal and external controls and auditing with the objective of maximizing record accuracy and traceability.

• Growth Mindset: We set high standards, embrace failure, and are open to change.
• Be Customer-Centered: We focus on the end-to-end customer experience.
• Take Ownership & Dig Deeper: We are proactive, use data, and avoid shortcuts.
• Think Like a Start-Up: We move fast, stay flexible, and celebrate every win.
• Be Humble & Respectful: We assume positive intent, listen actively, and support one another.

• Oversee the daily workflow of all returned equipment and incoming orders
• Ensure timely and accurate check-in of camera, lens, lighting, grip, and accessory equipment
• Prioritize equipment processing based on upcoming prep schedules and operational demands
• Maintain organization and cleanliness of the returns area
• Complete other various tasks as assigned by the Operations Manager

• Verify returned gear against rental orders and manifests
• Identify missing, damaged, or non-functional equipment
• Document equipment condition issues, shortages, and discrepancies
• Coordinate damaged equipment routing to QC, repair vendors, or internal service teams
• Ensure inventory status is updated accurately within the rental software system

• Supervise and support Returns Technicians and department staff
• Assist with training on proper check-in procedures, equipment handling, and documentation standards
• Monitor productivity, workflow efficiency, and departmental accountability
• Foster a positive, team-oriented work environment

• Communicate closely with:
• Camera Prep Department
• QC / Quality Control
• Shipping & Logistics
• Operations Management
• Sales & Client Services
• Escalate critical issues that may impact upcoming rentals or customer satisfaction
• Assist in resolving equipment discrepancies and operational conflicts

• Identify recurring operational and inventory issues and recommend workflow improvements
• Help develop standardized procedures for returns processing and equipment handling
• Support initiatives that improve efficiency, accuracy, and customer experience

• Previous experience in a camera rental house, production environment, or technical equipment operation
• Strong understanding of cinema camera systems, lenses, accessories, and production workflows
• Leadership or supervisory experience preferred
• Excellent organizational and communication skills
• Ability to work in a fast-paced, deadline-driven environment
• Strong attention to detail and problem-solving ability

• Accuracy of equipment check-ins
• Reduction in missing gear incidents
• Return processing turnaround time
• Inventory accuracy
• Damage reporting consistency
• Department productivity and workflow efficiency