principal officer - kuvera

track and interpret updates from ifsca, rbi, and npci (upi, bbps, pa/ppi)

translate regulatory circulars into clear, actionable requirements across teams

act as the spoc for ifsca, rbi, and npci for all compliance-related matters and represent the organization in discussions

manage customer and audit-driven escalations effectively

lead compliance for gift city psp offerings, tpap onboarding, and bbps operations

develop and maintain policies, sops, and training frameworks to ensure audit readiness

drive internal and regulatory audits, including evidence preparation and closure

own regulatory reporting (returns, strs, ombudsman escalations)

oversee aml, fraud, sanctions, and operational risk controls across psp, upi, and bbps

triage issues, escalate critical incidents, and respond to regulatory directives

identify potential risks, assess severity, and work with co for mitigates

partner with product, tech, ops, and legal to embed compliance into system design and changes

drive alignment across teams to ensure compliance is built-in, not bolted on

actively engage with regulators (ifsca, rbi, and npci) on policy, clarifications, and industry developments

participate in industry forums and working groups; stay ahead of regulatory direction

build strong relationships with ecosystem stakeholders (regulators, service providers, partners)

identify emerging risks, opportunities, and best practices within the gift city ecosystem

act as an on-ground problem solver for regulatory and ecosystem-level challenges