Principal, Tied Distribution Digital Team

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

The role involves providing comprehensive IT solutions and support to the Agency Force, enabling them to remain competitive in the Singapore market. The candidate will play a key role in developing, enhancing, and maintaining sales tools and systems to streamline operations, improve efficiency, and drive business growth.

• Provide innovative IT solutions to empower the Agency Force.
• Transform ideas into functional Sales Tools applications.
• Continuously improve the usability of the interactive Point of Sales (iPoS) application to increase electronic submission of new cases.

• Support agency operations by enhancing iSMART+, iRecruit, CDA systems.
• Implement self-help functions as part of Ease of Doing Business (EODB) initiatives.

• Conduct training sessions and gather feedback from the Agency Force and Agency Sales Team.
• Address queries, troubleshoot, and resolve system-related issues effectively.

• Oversee the initiation of project planning with stakeholders in developing business requirements.
• Ensure business requirements and walk-through sessions with stakeholders are conducted, so requirements and expectations are aligned.

• Coordinate Level 1 sales support activities for front-end applications used by the Distribution Force.
• Provide technical troubleshooting for iPoS-related issues.

• Manage agency system needs, including:

• Vendor management.
• Encryption and DNC Register compliance.
• Access control for agency systems.
• Administer Agency IT budget (hardware & software expenditures, data communications & equipment, etc)

• Coordinate communication channels for the Agency Force, including:
• AIA branded email communications
• LCD Broadcast System.

Education & Experience

• Degree in Business / Computer Science / Technology or related discipline.
• Minimum 7 years of experience, preferably in a similar role.
• Experience in the insurance industry will be an added advantage.

Specific Skills (Knowledge, skills and competencies/ abilities)

• Strong IT solutions development and project management skills.
• Experience in training, troubleshooting, and system enhancements.
• Proficiency in managing communication platforms and vendor relationships.
• Ability to manage budgets and coordinate effectively across teams and stakeholders.
• Excellent problem-solving and organizational skills.
• Good communication and interpersonal skills in engaging key stakeholders.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.