Housekeeping Supervisor

The Housekeeping Supervisor plays a key role in the daily operations of the Housekeeping Department. This position requires a hands-on leader who is well-versed in scheduling, daily reporting, operational procedures, and company policies across the resort. The ideal candidate must be flexible and prepared to perform both administrative and housekeeping tasks as needed.

• Assist with associate scheduling and staffing needs
• Complete shift reports and support payroll submission
• Monitor and verify completion of daily work assignments
• Maintain key inventory and control procedures
• Assist with weekly inventory counts and supply ordering
• Keep the Assistant Executive informed of associate needs and concerns
• Ensure proper organization and inventory control of equipment and supplies
• Oversee cleanliness and maintenance of company vehicles, utility carts, and equipment
• Report maintenance issues to appropriate managers and follow up on repairs
• Communicate regularly with the Front Desk regarding room status and discrepancies
• Generate and review reports (e.g., departures, wait status) to ensure smooth workflow
• Inspect (QA) all VIP rooms prior to releasing them for occupancy
• Inspect and clean guest rooms as needed
• Actively monitor floors to ensure efficiency, provide guidance, and recognize strong performance
• Verify all room statuses are accurate and entered into the system by shift end
• Communicate updates, unresolved issues, and guest requests with other supervisors

• Valid Texas Driver’s License with a satisfactory motor vehicle record
• Basic computer skills, including email and word processing
• Proven hands-on housekeeping experience
• Previous supervisory experience preferred

• Professional demeanor with strong written and verbal communication skills
• Adherence to uniform standards, including slip-resistant, closed-toe footwear
• Ability to work a flexible schedule, including weekends and holidays
• Strong decision-making and problem-solving skills
• Ability to work efficiently under pressure and time constraints
• Demonstrated leadership ability and strong work ethic