Client Services Specialist

Are you passionate about client care and eager to transform your skills into meaningful support for those navigating personal injury and Social Security Disability claims?

Do you thrive in a dynamic legal environment, providing empathy and clarity to clients during their most challenging times?

Are you excited by the opportunity to grow within a reputable law firm that values your contribution and invests in your future?

Can you handle the complexities of both client interaction and administrative support with reliability and poise?

• Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

Since its inception, the Law Office of Daniel R. Duello has been a cornerstone of legal advocacy in North Georgia and Western North Carolina, known for its commitment to injured clients. Our firm specializes in personal injury and social security disability law, providing dedicated service and strategic advocacy to protect clients' rights and pursue fair compensation.

The firm’s attorneys bring a wealth of experience and a personalized approach to every case. With a focus on car, motorcycle, and truck accidents, as well as slip and fall, wrongful death, and Social Security Disability matters, the firm is dedicated to providing comprehensive and compassionate representation to clients facing difficult situations.

The Client Services Specialist role is critical during a period of growth and operational transition for the firm. This position will initially provide front-line client service, phone coverage, intake-related support, and general administrative assistance while also beginning to learn the Social Security Disability side of the practice over time.

This is a developmental role, not a position that requires someone to already be a trained Social Security Disability paralegal. The right person will be dependable, client-focused, coachable, and excited to grow from client services into broader legal support and Social Security Disability work.

• →Client Support: Provide front-line communication and service to clients, ensuring a positive and supportive experience.
• →Phone Management: Answer and route incoming calls, handle client inquiries, and manage follow-ups.
• →Intake and Administrative Support: Conduct client intakes, maintain accurate records, and support administrative duties.
• →Medical Record Coordination: Assist in requesting and tracking medical records necessary for Social Security Disability cases, ensuring cases progress smoothly.
• →Cross-Functional Coverage: Provide additional support during staff absences to maintain the workflow across the team.

• Customer Service Experience: Required experience in a client-facing role, with strong communication, professionalism, and comfort speaking with clients by phone.
• Legal Experience Not Required: Prior legal experience is not required. The firm is willing to train the right person who consistently shows up, cares about doing a good job, and is eager to learn.
• Local Connection: A strong tie to the Blairsville area is preferred to support a realistic commute and long-term commitment to the role.
• Eagerness to Learn: A willingness to train in legal procedures and Social Security Disability processes with guidance from experienced team members.
• Medical or Professional Services Exposure: Experience in healthcare, insurance, medical office support, professional services, or customer service is preferred but not required.
• Detail-Oriented Follow-Up: Ability to handle record requests, follow-ups, status checks, and administrative details accurately and consistently.
• Dependability: Reliable, coachable, and committed to building a long-term role rather than seeking a short-term position.
• Team-Oriented Mindset: Willing to provide coverage when team members are out and help reduce pressure across the office.

• Training and Development: Grow into Social Security Disability specialization with comprehensive in-house training from experienced paralegals.
• Direct Leadership Access: Work closely with Daniel R. Duello and Richard W. Sarrell, engaging directly with firm leadership.
• Impactful Work: Engage in meaningful legal work that makes a real difference in clients' lives during recovery and stress.
• Community Involvement: Join a firm deeply integrated into the local community, contributing positively to those we serve.