Salesforce Architect

• →Define and maintain the architectural framework for Salesforce Service Cloud solutions.
• →Design scalable customer service and case management solutions for a global organisation.
• →Create and govern enterprise-level Salesforce data models.
• →Define integration patterns between Salesforce and external platforms, including contact centre and enterprise data services.
• →Establish platform governance standards, release management processes, and technical guidelines.
• →Ensure consistency across multiple markets and prevent platform fragmentation.
• →Act as the design authority for Salesforce delivery teams.
• →Collaborate with Product Owners, Product Managers, and fellow architects to align solutions with the target architecture.

• Strong experience as a Salesforce Architect with end-to-end solution ownership.
• Deep expertise in Salesforce Service Cloud and case management.
• Solid experience in Salesforce data modelling at enterprise scale.
• Expertise in integration architecture, including REST APIs, SOAP APIs, event-driven architectures, and middleware solutions.
• Experience establishing and enforcing platform governance and design standards.
• Experience delivering multi-market Salesforce implementations.
• Salesforce certifications (Application Architect, System Architect, CTA track) are considered a strong asset.
• Experience with contact centre platforms such as Genesys Cloud, Amazon Connect, or NICE is a plus.

• Bachelor’s or Master’s degree in IT, Computer Science, Business Management, or a related field.
• Minimum 8 years of experience within the Salesforce ecosystem, including at least 3 years in an architect role.
• Proactive mindset with the ability to take ownership and drive initiatives independently.
• Ability to analyse complex business and technical challenges and develop effective solutions.
• Strong communication and stakeholder management skills.
• Experience working in international and Agile environments is an asset.
• Fluency in English is required; additional European languages are a plus.

• An attractive salary package
• A good work-life balance environment
• The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
• The opportunity to develop your skills thanks to tailor-made training courses according to your needs
• A good job in a friendly place

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